Description
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the U.S.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
The Onboarding, Sr Analyst is responsible for working closely with the Onboarding Analysts, while being the frontline for Agent Onboarding along with assisting the Onboarding Analysts in their region. Is at the forefront of escalations or day-of questions from staff, other departments as well as State Brokers, agents, and other eXp partners. Assists with the successful completion of onboarding transitions from Individual to Team Agents.
- Works in identifying additional training needs of staff and communicates any findings of inaccuracies throughout JoinApp, Enterprise, HubSpot, & various platforms used
- Works to review and report staff metrics of Brokerages/Teams joining, Join App, Enterprise, and Hubspot
- Works to provide feedback to the Onboarding Manager for testing and support at launch/release of system improvements
- Works on ensuring engagement during team building, departmental information, and training
- Works to ensure staffing coverage in their region
- Works on collaboration and implementation of new processes and initiatives across the department
- Works in Developing and updating training materials (SOPS) for staff
- Attend weekly meetings with Onboarding Lead regarding Brokerage/Team Transitions
- Maintain Brokerage/Team Transition tracker and rosters for their region
- Engages with Onboarding Group in Workplace posting information, sharing to other eXp Groups when appropriate
- Oversees and is responsible for transition chats in their regions and/or the USA
- Perform designated job tasks efficiently and within the provided time frame.
- Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
- Attend virtual meetings, provide updates on progress, and actively participate in discussions.
- Adhere to company policies and guidelines, including data security and confidentiality.
- Complete assigned projects, assignments, or tasks with attention to detail and quality.
- Manage and prioritize workload effectively to meet deadlines and deliver results.
- Continuously update job knowledge by participating in training opportunities or self-directed learning.
- Collaborate with colleagues on shared documents or projects using remote collaboration tools.
- Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
- Ensure availability and responsiveness during agreed-upon working hours.
How you will grab our attention:
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Experience in the real estate industry strongly preferred
- Excellent communication skills both written and verbal
- Experience in coordinating events and group activities
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
- Remote Work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and softwares to work remotely
- BA/AA strongly preferred
- High School Diploma/GED required
- 1-3 years of relevant experience in a high-volume, Onboarding environment with a focus on delivering a world-class customer service/experience;
- Highly collaborative and capable of working with internal partners to facilitate successful results
- Highly adaptable and a clear-thinking problem solver;
- A self-starter on individual projects and a contributing member on team projects with a “can do” attitude;
- Excellent written, verbal, and organizational skills;
- Professional telephone skills;
- Strong organizational, prioritization and time management skills;
- Positive, trustworthy and dependable;
- Proficiency in Microsoft Outlook, Excel, and Word;
- Ability to work remotely with no direct in-person supervision
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp Realty Provides:
- Work from anywhere
- Paid time off
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Health & Wellness incentives
- 100% Paid Parental Leave
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.