Operations Assistant

Immediate School-Based Openings: Massachusetts East Boston Campus, East Boston , MA


Organizational Overview

Excel Academy was founded in 2003 with the mission to provide a high-quality, free, and public education to students in East Boston and Chelsea Massachusetts, communities that are predominantly low-income and Latinx and historically have faced significant social and educational barriers. Our success in Massachusetts is proof that the opportunity gap can be closed and we opened a new school in Rhode Island in 2022.  At Excel Academy Charter Schools, we believe that when a student has the support and tools to pursue a productive post-secondary pathway aligned to their personal identity and values, it can fundamentally change their life trajectory.  

At Excel Academy we learn from our students, families, and staff and make improvements. We have increasingly adapted to provide a holistic education that values our community as collaborators in the learning process, social-emotional support, equity for diverse learners, and fosters identity development. We prioritize an approach that is both rigorous and inclusive. Our team of passionate, intelligent, driven, and loving staff are at the core of the work we do. 

Growth Happens Here.

About the Role

This role year-round, on-site. The full-time hours for this role are 7:30 AM to 4:15 PM Monday-Friday. There is potential flexibility to work a reduced schedule; availability between 9:00 AM and 2:30 PM Monday-Friday is required. This is a salaried position ranging from $40,250 - $48,000 or $21-$23.44/hour. 


Duties and Responsibilities

The Operations Assistant is a member of the school’s Operations Team and contributes to the success of the team.


Support the front lobby and main office of the school
  • Ensure that the lobby and main office reflect a professional, tidy appearance
  • Greet visitors and maintain visitor log
  • Sort and distribute staff mail
  • Maintain a stock of office supplies
  • Monitor attendance and follow up with families on absences and tardies
Manage the school’s nutrition program
  • Place weekly orders for the nutrition program through the school’s nutrition vendor, ensuring timeliness and accuracy
  • Manage the school’s kitchen by rotating stock and ensuring the freshness of the food that is served
  • Serve breakfast and lunch to students daily 
  • Track inventory of meals received
  • Manage the compliance of the school’s nutrition program

Provide administrative support

  • Provide support in assembling mailings and student supplies distribution each quarter
  • Monitor the Copy Room for cleanliness 
  • Restock the Copy Room and classrooms with supplies
  • Support the Operations Associate, as required

Serve as a productive member of Excel’s Operations Team
  • Support in-building operations projects as needed
  • Participate in weekly Operations Team meetings
  • Participate in Operations Team professional development 
  • Serve as a productive member of the Excel Community
  • Participate in generating and upholding Excel staff norms
  • Provide coverage, as needed
  • Follow the appropriate protocol when absent to request coverage
  • Meaningfully participate in Operations Team meetings, school PD and Family Conferences
Do whatever it takes to ensure that the mission of the school is fulfilled


A typical day may look as follows:
  • 7:30-7:45 AM: Setup the breakfast cart with unitized breakfast and prepare for student arrival. 
  • 7:45-8:00 AM: Serve breakfast and monitor the school’s attendance entry system while greeting students at arrival. 
  • 8:00-9:00 AM: Reconcile attendance for the day in the Student Information System and follow-up with families who have absent or tardy students, while monitoring the Main Office for phone calls and visitors. 
  • 9:00-9:30 AM: Turn on the ovens to preheat to prepare lunch. 
  • 9:30-10:00 AM: Check on the Copy Room to restock copy paper, remove empty boxes, and restock supplies. 
  • 10:00-11:00 AM: Heat up lunches in the ovens and prepare the meal carts for lunch service. 
  • 11:00-12:30 PM: Serve lunch to students in the classroom. 
  • 12:30-1:00 PM: Breakdown the lunch carts and discard any perishable food. Rotate food in the school’s kitchen to ensure freshness. 
  • 1:00-1:30 PM: Receive delivery of the next day’s meal and check the inventory. 
  • 1:30-3:30 PM: Monitor the front office for guests and phone calls. Complete tasks and project work. 
  • 3:30-4:15 PM: Support with dismissal in the Main Office. 


  • The ability to speak Spanish required;
  • A high school diploma is required, Bachelor’s degree preferred;
  • A minimum of two years of experience in an urban public school or charter school setting preferred, but not required;
  • This role requires ServSafe certification or the ability to become ServSafe certified;
  • A commitment to and belief in all students and the mission of Excel Academy Charter Schools, including Excel’s values and educational model;
  • An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel’s values and educational model;
  • The ability to focus and thrive in a fast paced, entrepreneurial environment;
  • The ability to work effectively in a team environment and the willingness and desire to support others in doing their best work;
  • An openness to change, a willingness to problem-solve, and an interest in receiving feedback for continuous improvement.
  • A high level of zest, grit, hope, gratitude, enthusiasm, tenacity, and humor.
Preference will be given to applicants who also:
  • Have experience in a public or charter school setting;
  • Can speak to the importance of rigorous classroom instruction and culture;
  • Can speak to the importance of diversity, equity, and inclusion.


Excel Academy Charter Schools do not discriminate on the basis of race, color, national origin, creed, sex, ethnicity, sexual orientation, gender identity, disability, age, ancestry, athletic performance, special need, proficiency in the English language or a foreign language or prior academic achievement.

Applications will be reviewed as they are received and candidates are encouraged to apply as soon as possible.