Site & Program Operations Specialist
Description
About EVgo:
EVgo (Nasdaq: EVGO) is one of the nation’s largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo’s owned and operated charging network is growing rapidly. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future. Software is an integral part in realizing this vision and we are hiring a software manager to play a leadership role shaping our future.
Position Summary:
We are looking for an energetic, hardworking Site & Program Ops Specialist to support network
maintenance, improvement projects, commissioning, and operational activities across our nationwide EVSE network. The Asset Management Specialist will join a growing Asset Management team focused on strengthening and growing EVgo’s EVSE network through strong project management, account management, technical problem solving and data analysis.
maintenance, improvement projects, commissioning, and operational activities across our nationwide EVSE network. The Asset Management Specialist will join a growing Asset Management team focused on strengthening and growing EVgo’s EVSE network through strong project management, account management, technical problem solving and data analysis.
Responsibilities:
- Collaborate with internal and external teams to execute testing, troubleshooting, commissioning and operationalizing new EVSE equipment.
- Organize and lead equipment improvement projects to maintain and improve the charging network. Coordinate campaigns by preparing all necessary resources to ensure proper resource allocation, training and execution by internal and external teams.
- Proactively work with cross-functional stakeholders to remove barriers that delay resolutions.
- Manage vendors to determine status of assigned campaigns, dispatches and resolution.
- Consistently collect data from campaigns, commissioning and other corrective work and create reports through SiteTracker and other systems.
- Identify, troubleshoot, and resolve issues impacting the EVgo EVSE charging network.
- Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
- Deploy hardware and software solutions understanding business requirements and technology standards.
- Provide support for hardware and software malfunctions identifying root cause and implementing the appropriate solution.
- Escalate complex or specialized service requests and incidents to the relevant teams; maintaining ownership to ensure problem resolution.
- Experience with facilities maintenance
Qualifications:
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Desired Skills:
- Strong project management and cross-collaboration skills. Skilled at managing multiple projects
- and setting priorities.
- EVSE and electrical experience, a plus.
- High level of attention to detail and personal organizational skills
- Experience applying problem solving tools; reviewing error codes and manufacturer data.
- Experience managing, supporting and deploying network infrastructures. Excellent
- communication and customer service skills.
- Ability to work flexible shifts including weekend or on-call; 10% travel.
- Strong computer, scientific and organizational skills with experience with Salesforce and Excel.
- Outstanding problem-solving, analytical and interpretive skills.
- Understand NEC and other construction related standards, a plus
For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $75,000.00 USD to $88,000.00 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k).
To find out more, or to join the EVgo network, visit www.evgo.com. Connect with EVgo on Facebook and follow us on Twitter. At EVgo, we are committed to creating a more equitable and inclusive workplace where everyone feels welcome. Apply today to join our team and help make a meaningful impact in the fight against climate change. By submitting this form, you acknowledge you are sharing your personal information with EVgo. By proceeding, you consent to EVgo’s Privacy Policy and Privacy Notice for California Residents. More detail regarding personal information we collect, how we use that information, how we share that information, and your rights and choices can be found here.