Regional Housing Program Manager
The Regional Housing Program Manager 2 is responsible for the Administrative and Programmatic Coordination of Housing Case Management Programs in the Central Ohio Region, to meet the needs of clients requesting housing assistance and case management services. The Regional Housing Program Manager 2 works collaboratively as part of the Housing Leadership team to ensure consistent housing case management provision across each service area. The individual will operate in accordance with the established professional standards and guidelines as stated by the Ohio Revised Code and put forth by the Ohio Counselor, Social Work and Marriage and Family Therapist Board. The individual will operate in accordance with the established professional standards and guidelines for the National Association of Social Workers (NASW) and agree to adhere to NASW standards for social work management.
ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, traveling, driving, providing client transportation, utilizing a computer for typing and conducting research, attending meetings, providing direct programmatic and clinical supervision.
MAJOR AREAS OF RESPONSIBILITY:
- In absence of Director of Housing, acts in a leadership role for other Regional Housing Program Managers.
- Primary oversight of 3 Housing Programs in the Columbus Region: Ryan White Part A Housing, Columbus HOPWA, and PSH Programs.
- Provides clinical and administrative supervision to the Housing Supervisor, Housing Case Managers, Tenant Liaison, and Housing Case Aide, including, but not limited to: developing and advancing case management skills, community engagement strategies, reviewing documentation, putting theory into practice, continuing education, lending emotional support, and identifying transference issues.
- Works collaboratively with the finance department to ensure routine budget monitoring and oversight for all 3 programs.
- Ensures timely and accurate data collection and reporting for all grants, on multiple data points for federal, state, agency, and board purposes as assigned by supervisor.
- Build new and maintain ongoing relationships with other service providers serving people living with HIV and communities experiencing housing instability.
- Build and maintain strong ongoing relationships with funders, including CPH, CSB and ODH.
- Demonstrates initiative and leadership by anticipating and problem solving service interruptions for clients, staff transitions, and procedural changes.
- Works collaboratively within a multidisciplinary team to ensure compliance with all grant requirements, including timely application submission, accurate program reporting, updating staffing information, and other site specific details required by the funders for all 3 programs.
- Review HOPWA, PSH, and Ryan White Part A Housing applications for eligibility compliance and completeness.
- Ensures that case referrals for all 3 Columbus Programs are assigned within 2 business days. Reviews outstanding referrals each month with staff in individual supervision. Ensures that all cases are assigned to an appropriate level of care.
- Reviews productivity reports for teams with Supervisors and/or Housing Case Managers individually; Assesses systemic strengths and struggles to develop training and ongoing coaching for identified needs.
- Works collaboratively within a multidisciplinary team.
- Ensures a work environment that focuses on unconditional positive regard to clients and others, and that staff provide exceptional customer service. Models such regard for staff.
- Demonstrates continuous growth and development of Cultural Humility exhibiting an understanding, awareness, and respect for diversity.
- Represents the organization in the community to engage other service providers and educate about special needs associated with HIV or chronic disease management in the primary care continuum and promote the agency mission.
- Attend monthly, quarterly, and as needed meetings in-person at multiple agency sites and community partner locations.
- Monitor and report staffs’ compliance with funder requirements; provide data to the Director of Housing on a monthly basis.
- Complete a minimum of 5 hours a year of HIV/AIDS specific training, and 5 hours a year of housing/supportive services training to keep informed about current HIV research, case management models, and needs assessments.
- Enter and/or monitor that data entered into the Community Service Point for all Shelter Plus Care (PSH) clients is done so within grant requirements.
- Ensure client files and records are maintained as directed by agency policies and procedures that will be demonstrated by staff scoring no less than 90% on monthly peer reviews by: formulating peer review assignments; ensuring peer review assignments are completed; gathering peer review results and providing a summary report to the Director of Housing.
- Ensure client eligibility for assistance programs by auditing client files for the collection of all supporting documentation at intakes and updates.
- Provide a client success story each quarter.
- Maintain appropriate referral sources and contact persons for community-based services through up to date tracking mechanism for assigned programs.
- Work in conjunction with Equitas Health committees related to clients’ needs and services.
- Other duties as assigned related to this position by supervisor.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:
- Bachelor’s Degree Required, MSW Preferred.
- LSW required
- Working knowledge of HUD guidelines preferred.
- Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.
- Community-based Case Management and training experience desired.
- Proficiency in all Microsoft Office applications and other computer applications required.
- Reliable transportation, driver’s license and proof of auto insurance required.
- Knowledge and adherence to social work standards and ethics.
Background and reference checks will be conducted. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA