Front End Associate

Pharmacy Columbus, Ohio


Description

POSITION SUMMARY:

Equitas Health Pharmacy is a company of Equitas Health providing access, education, consultation and management of general retail and specialty pharmaceuticals for patients of Equitas Health and other Ohio providers, as well as the local community.

The Front End Associate will have multiple responsibilities in the retail area of the Equitas Health Pharmacy to ensure an exceptional shopping experience for both Equitas Health patients and over the counter (OTC) customers as well as serving the community in which they work.

 ESSENTIAL JOB FUNCTIONS:

 The Front End Associate for Equitas Health Pharmacy is responsible for providing excellent customer service to all pharmacy patients and OTC area customers. The Front End Associate helps ensure all products in their department are well stocked in an organized and customer friendly manner in order to meet the needs of all customers. The Front End Associate will work to ensure quick, convenient, friendly transactions with customer resulting in the best customer experience possible.

 MAJOR AREAS OF RESPONSIBILITY:

  • Provide excellent customer service to Equitas Health Pharmacy patients and OTC customers
  • Ensure all items are in stock
  • Select products based on business needs and place orders to vendors when needed
  • Collaborate with Pharmacy Manager and Front End Supervisor to develop weekly sales plans
  • Execute on plans for events and promotions that promote Equitas Health Pharmacy and Clinic services
  • Promote Equitas Health Pharmacy and Clinic services to customers shopping OTC section
  • Maintain a clean and organized backroom and display area
  • Ensure proper returns of damaged, expired, overstock inventory
  • Run register/ point of sale system
  • Assist customers in locating items
  • Place special orders for items requested by customers
  • Continuously grow and develop cultural competency, exhibiting an understanding, awareness, and respect for diversity.
  • Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
  • Other duties as assigned by the Director of Pharmacy Services, Pharmacy Manager and Front End Supervisor.
  • Any other responsibilities as defined in the Equitas Health Pharmacy Operations Manual.

 EDUCATION/LICENSURE:

  • Minimum of a High School Diploma/GED

 Knowledge, Skills, Abilities and other Qualifications:

  • Experience in operating cash register/point of sale systems
  • Excellent customer service skills
  • Ability to multitask and work independently
  • Excellent written and verbal communication skills.
  • Knowledge of health and social service needs of persons with HIV/AIDS.
  • Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.  Proficiency in all Microsoft Office applications and other computer applications required. 
  • Reliable transportation, driver’s license and proof of auto insurance required.

 OTHER INFORMATION:

Background and reference checks will be conducted.  Hours may vary, including working some evenings and weekends based on workload.  Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment.  Completing the application does not guarantee employment.  In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered.  EOE/AA