Engineer - Customer Service - Spanish

Customer Service Bangalore, India


Description

JD for the role is as below

  • Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours in SPANISH. Non-Spanish speaking candidates will be rejected for all roles if applied under this job code
  • Conducting remote troubleshooting of Enphase products.
  • Troubleshooting, approving and executing warranty claims.
  • Providing pre-sales information about Enphase products.
  • Assisting with the activation of new Enphase sites as needed.
  • Documenting all activity in a central CRM/Help Desk software platform. 
  • Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
  • Following departmental conventions and procedures.
  • Participating in ongoing training/education of industry standards and Enphase product-specific information.
  • Professionally represent Enphase via all communications mediums.
  • Abiding by all company policies and standards of conduct contained in the Enphase Energy employee manual.
  • Performing other duties as assigned.
  • CS India support provides 24x7 support, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be willing to work on weekends. 

 Minimum Qualifications

  • Should be a Graduate – B.E/B.Tech/BCA
  • Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
  • Experience working in a fast-paced technical support or customer service position. 
  • Strong verbal and written communication skills.
  • Computer literate (PC skills essential, Mac OS desirable)
  • A general understanding of electrical concepts, AC & DC circuits, and electrical or electronics background would be highly desirable.

 

Preferred Qualifications

  • BE Electrical
  • Exposure to solar/PV-related environments