Community Marketing Manager - Contract

Marketing Remote, India

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Description

EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 23,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters who doers, thinkers, and collaborators are who embrace and live by our values:
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ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 23,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.
ABOUT THE ROLE:
Egnyte is seeking a passionate and data-driven Community Marketing Manager for a 6-month contract engagement to own, moderate, and grow our online Customer Community. Reporting to the Director of Customer Marketing, this high-impact role is central to our customer experience strategy, with key goals of increasing product adoption, fostering peer-to-peer support, and identifying customer advocates.
You will be the primary driver of Community engagement, responsible for creating compelling content, moderating daily discussions, and growing membership. This position requires a blend of content strategy, technical platform management, and data analysis to ensure the Community is a thriving, valuable resource for all members.
WHAT YOU’LL DO: 
Community Growth:
  • Own and drive growth of the Egnyte Community, increasing registered users and new sign-ups through targeted programs, in-product campaigns, and customer journey touchpoints.
  • Establish clear engagement benchmarks and leverage ongoing performance analysis to refine tactics that increase member interaction and retention.
Community Content:
  • Foster and guide a content-rich community environment by creating, curating, and facilitating compelling content.
  • Define content themes and programming that balance education, advocacy, and peer connection.
  • Activate champions to contribute discussions, how-to posts, AMAs, and best practices.
  • Design and execute Community campaigns aligned to business objectives (e.g.,product launches, beta programs, events).
Community Moderation:
  • Act as the first line of response by monitoring all posts, answering general product-related questions by referencing Egnyte Helpdesk, University, or website resources, and ensuring all questions receive a timely response within defined SLAs.
  • Track recurring questions or friction points and share trends with Product, Support, Marketing, and CS.
Platform Operations & Integrations:
  • Manage and maintain the Community platform, partnering with internal teams on integrations with Gainsight CS, SFDC, Zendesk, Skilljar and Product board. Troubleshoot technical issues and ensure seamless data flow between systems.
Reporting:
  • Own the Community analytics dashboard, providing regular reports to stakeholders on Community health, growth, and impact on product adoption, customer satisfaction, support case deflection, retention and revenue influence.
YOUR QUALIFICATIONS:
  • 4+ years of B2B SaaS Community Management experience, preferably with the Gainsight platform
  • Proven ability to develop and execute community growth strategies that drive engagement, foster peer-to-peer support, and increase product adoption
  • Experience building and managing community content programming and engagement initiatives
  • Strong moderation expertise, including enforcing guidelines, managing escalations, and maintaining high-quality member experience
  • Proficiency in data-driven storytelling and executive stakeholder reporting
EQUAL EMPLOYMENT OPPORTUNITY
 
At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy. 

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