Description

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

• Work under the direction of the Operations Manager, assisting with day-to-day operations
• Organize team stand-ups with the Manager to discuss organizational updates, initiatives, and implement programs/policies for increased efficiency, improved client experience, and reduced operational costs.
• Provide clients with delivery-related information, ensuring high levels of customer experience
• Act as a resource for route restructuring and workgroup changes, offering solutions and addressing concerns related to route restructuring, stop capacity, and customer-supplier alignment
• Assist the Manager with administrative duties such as operational paperwork, staff scheduling, coverage arrangements, and vacation time management
• Liaise with internal stakeholders (couriers, dispatch, warehouse, customer service, labs) to resolve service and operations issues; escalate as needed
• Resolve routing or delivery issues, communicate changes to service requirements, and oversee fleet vehicle maintenance
• Generate and maintain client reports and invoices; attend regular meetings with the Operations Manager to discuss operational metrics, and service delivery performance, and provide potential solutions for service or process issues
• Perform quality assessments to ensure route completeness, compliance with regulations, and accuracy documentation
• Monitor workgroup employees' and agent performance, conduct quality checks and audits, analyze results for training and coaching opportunities, and report findings to management for necessary action
• Conduct post-safety check rides as part of accident follow-up and complete related paperwork
• Provide new hire orientation and provide remedial training as required
• Coordinate and monitor assigned operations within established deadlines, following best practices and safe work practices
• Ensure a safe work environment by promoting proper health and safety procedures
• Coordinate annual training plans for health and safety, defensive driving, TDG, WHMIS, and other mandatory courses for couriers; escalate issues to the Operations Manager, ensure training files are up to date and documented
• Assist the Operations Manager in documenting workplace accidents, ensuring compliance with SOPs, reporting hazards, and working in accordance with safe working practices
• Perform other duties assigned by the Operations Manager in accordance with company policies and procedures.

• Post-secondary Education
• 1 to 3 years related experience in a transportation industry preferably in healthcare environment.
• Previous experience in dispatching, route coordination an asset
• Updated certifications and licenses required to practice in the field.
• Excellent written and communication skills
• Proficient at providing coaching and feedback
• Proficient in MS office suite, excellent computer and keyboarding skills
• Other technical skills as applicable to the department/function
• Has a good understanding of the Dynacare business and operating environment
• Strong problem solving, decision making and judgement to resolve issues in a timely and effective manner.
• Effective time management, and the ability to handle multiple priorities and deliver with strict timelines
• Strong customer service skills, offering best in class service to internal and external customers
• Able to effectively time manage, handle multiple priorities and deliver with strict timelines
• Able to clearly articulate and assist in executing the strategic objectives set out by the business
• Collaborate effectively across different functions, breaks down silos throughout the process
• Strong customer focus with the goal of offering best in class service to internal and external customers
• Continuous improvement mindset, always looking for innovative ways of doing things
• Balance multiple priorities with sound decision making, critical thinking and organization skills
• Ability to lead by example with a positive attitude and respectful of others
• Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
• Foster open communication between all team members