Description

• We believe that people do their best work when they feel valued, supported, and inspired. At ECMM, we offer more than just a job – we offer a place to grow, make an impact, and be part of a team that genuinely cares.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.
• Enjoy a regular weekday shift you can count on.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.  

• Booking
  - Handle inbound/outbound calls to coordinate occupational testing.
  - Action web / email booking requests promptly.
  - Handle outbound calls to coordinate occupational and/or wellness testing.
  - Notate and document all call information according to standard operating procedures.
  - Ensure all proper documentation is sent to collection location, including occupational testing documents.
• Trouble Shooting and problem solving
  - Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
  - Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
• Provide excellent Customer service and Professionalism
  - Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
  - Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
  - Maintain thorough knowledge of call center processes and adapt to changes required.
  - Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
  - Maintain a low error rate.
  - Reliable attendance and prompt arrival to scheduled shifts.
• Depending on work location / business line, perform in house/onsite Drug & Alcohol Testing and / or participate in on call testing rotation as required
• Other Duties as assigned by the Manager/Supervisor.

• High School diploma
• Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
• Bilingualism is an asset.
• Must have access to a reliable vehicle for after hours response requirements.
• Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
• Excellent organizational, planning, and prioritizing skills.
• Computer/Data Entry knowledge
• Excellent oral and written communication skills including a good command of the English language as well as good spelling ability. 
• Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
• Must work effectively and professionally under minimal supervision and exercise good judgment.

•  In-office work environment