DEX Imaging Careers

**Please Note--This position is located in our Tampa, FL office. This is NOT a remote role** 

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.  Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer.  DEX Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for an IT Services Hardware Tech (Working Full Time, in Office) to act as a hardware setup resource for internal users, as well as work with several vendors from Dex’s managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.

Duties and Responsibilities

• Check in hardware for imaging to get time frame for the devices.
• Deploy the image to hardware that comes in.
• Check periodically throughout the day for shipping downstairs.
• Process hardware that has fallen out of DEX standard for recycling.
• Communicate with the Tier 1 and make sure any hardware that needs to be shipped is taken to our shipping department.
• Assist the Transition Tech and setup hardware for new hires while collecting hardware from termed employees.
• Once monthly communicate with MacDonald for damaged or broken hardware pickup.
• Clean termed users’ hardware before giving them to be checked into inventory.
• Connect hardware for remote working Tier ones to be setup.

Experience and Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience preferred.

• CompTIA A+ Certification or equivalent experience preferred.
• Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).

• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Experience with desktop security products.

Dex Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays

DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.