Technical Account Manager
Hiring Manager(s): Bill Stead ([email protected]), Emily Beason ([email protected]), Joseph Rampulla ([email protected])
Description
Job Description:
The Technical Account Executive is a technical sales role that performs a key role in prospecting and generating sales pipeline/bookings. Working closely with Sales Representatives to scope and qualify opportunities, and with Copy/Print Account Executives to identify prospects within the existing DEX customer base, the Technical Account Executive is charged with identifying, qualifying, and closing IT/Cybersecurity service opportunities within an assigned geographic region.
Responsibilities:
- Prospect within the assigned geographic region for net new logos
- Partner with DEX Copy/Print Sales Executives to identify IT/Cyber opportunities with the DEX customer base
- Meet or exceed monthly sales pipeline generation and bookings quota as defined in the compensation plan document.
- Network with existing customer base and with local/regional channel partners to generate additional service pipelines.
- Maintain proper CRM account/opportunity hygiene.
- Contribute to the analysis, preparation, and delivery of Quarterly Business Reviews (QBR) for each client in the assigned portfolio.
- Present proposals, roadmaps, and budgets that align to the client’s business goals.
- Demonstrate effective time management skills.
- Initiate and prepare accurate proposals, documentation, reports, schedules, expense tracking, and spreadsheets as directed or required by client needs, departmental procedures, and Company policy.
- Maintain and abide by established department policies and procedures and attend all internal and client-facing meetings.
- Maintain confidentiality of all client, employee, and/or Company information as required.
- Exercise care, proper use and maintenance of Company equipment and supplies and identify unsafe conditions and make appropriate adjustments
- Conduct job responsibilities in accordance with the standards set out in Company policies and procedures, applicable federal and state laws, and professional standards.
- Maintain the current skill set and certifications required by the position.
- Strong work ethic and prompt and regular attendance is required.
- Occasional evening and weekend work is required as needed.
- Maintain order, cleanliness, and safety at work.
General
- Participates in ongoing training and attainment of manufacturer and vendor certifications
- Develops and maintains relationships with customers that further develop our company’s positive reputation through exceptional customer service
- Maintains relationships with vendor contacts that are beneficial to the company
- Follows a set of standards for documenting customer network status and activities. Keeps all documentation in the centrally located team customer documentation location
Professional Development
- Develop necessary skills to work individually, efficiently and effectively as a member of the DEX sales team.
- Participate in company-sponsored job-related activities and training to further develop your technical skills
What employees get out of a career at DEX:
- A clear path of career advancement and upward mobility based on transparent performance benchmarks.
- Field support from solutions specialists and managers
- Transparent communication of financial goals and results
- Recognition and promotion based on performance
- Thorough training for confident, empowered quick-minded in-field decisions
- Open-door policy encourages direct interaction with Director-level colleagues.
Desired Skills:
- Consistent and sustained historical sales performance with relevant proof points (i.e. President’s Club, etc).
- Experienced in technology solution sales, with relevant experience in:
- Managed IT services/MSP environments
- Backup and disaster recovery solutions.
- Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc)
- Information Technology consulting
- Excellent analytical, organizational, and interpersonal skills.
Education
Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions.
Bachelor’s degree preferred (Business or Technology field preferred.
Other Skills & Abilities
- Able to work independently or as part of a team
- Must be prepared to travel as required