Project Manager

Sales Tampa, Florida

Hiring Manager(s): Brian Harris ([email protected])

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Description

DEX Imaging is currently recruiting for a talented Project Manager to join the Total Print team.
 
Who we are:
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.
Working as a Service Technician you can expect:
 Job Summary
 
The project manager will be responsible for processing orders provided by sales team.  This will include working with ALL internal Dex divisions and clients to ensure timely installations.
 
Essential Duties and Responsibilities
 
Once sale is completed, project manager will be responsible for each deal from inception until completion. Completion being understood as the equipment provided is set up in eAutomate and on contract (cradle to grave contract management).
 
  • Manages the full post-sales project lifecycle (From order intake to installations completion and contract setup in eAutomate.
  • Communicates proactively with clients and internal stakeholders to set clear expectations regarding delivery and installation timelines.
  • Coordinates cross-functional efforts among warehouses, technicians, purchasing, billing and administrative teams to ensure timely and accurate project execution. delivery of service and maintains consistent communication with end users to set expectations for installation dates.
  • Partners with sales team to resolve escalations or order-related issues promptly.
  • Collaborates with the billing team to ensure pricing is agreed upon is set up properly
  • Communicate with administration to ensure all paperwork is completed properly, submitted, and updated in system correctly
  • Monitor accounts post-installation to verify correct patrol setup, page capture, and toner shipping process.
Management and Supervisory Responsibilities
 
Will report to Director of TotalPrint USA
Will NOT be directly responsible for managing other employees (hiring, firing, pay decisions)
 
Job Qualifications
 
  • Ability to manage multiple project simultaneously
  • Attentional to detail and organizational skills
  • Extensive knowledge of Microsoft Office with advanced knowledge of Excel a plus
  • Extensive knowledge and current user of e-Automate
  • Knowledge of working with Salesforce is a plus
  • Ability to communicate professionally with clients, partners, sales team, and internal Dex departments
 
 
Education and Experience Requirements
Experience in eAutomate and Salesfore is a MUST
High school diploma or GED
Minimum 2 years at Dex Imaging
Working conditions
Regular business hours and some after-hours works may be required
 
 

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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