Team Lead - National Installation Technician
Hiring Manager(s): Kevin Grunther ([email protected]), Linton Malcolm ([email protected])
Description
DEX JOB DESCRIPTION | |||
Job Title | Team Lead, National Installation Technician, DEX Advanced Resource Team | Job Grade | |
Department | Project Management | Sub-Department | DEX Advanced Resource Team |
Job Key | Effective Date | ||
JOB SUMMARY | |||
We are seeking a highly motivated and experienced Copier and Printer Installation Team Lead to join our growing team. This leadership role is ideal for a hands-on technician with a strong background in installing and servicing multifunction printers (MFPs), copiers, and Printers—who also thrives in a fast-paced, corporate customer-focused environment. As the Team Lead, you will oversee a team of field technicians, coordinate installations, ensure quality control, and provide technical guidance and customer training at client sites. This position requires frequent travel (up to 3 weeks per month) with overnight stays. | |||
ESSENTIAL DUTIES AND RESPONSIBILITIES | |||
· Lead and motivate a team to complete assigned projects on schedule and to quality standards. · Plan and coordinate travel logistics for team deployments. · Provide clear, actionable instructions to team members regarding daily tasks and project goals. · Serve as the primary point of contact between the team, leadership, and project managers. · Think creatively to solve problems and adapt to changing project needs. · Ensure all devices and equipment are properly inventoried and accounted for. · Conduct regular audits of team members to verify that all required paperwork and documentation are completed accurately and submitted on time. · Maintain a professional demeanor and represent the company positively in all client interactions. | |||
MANAGEMENT AND SUPERVISORY RESPONSIBILITY | |||
· The job is NOT directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management, however they will be responsible for the day to day supervisory of a dedicate team of rotating resources on a project basis. They will work directly with DART Management to provide feedback and recommendations on project teams. | |||
JOB QUALIFICATIONS / SKILLS REQUIREMENTS | |||
· 3+ years of experience in copier/printer installation and service. · Prior leadership or team lead experience is preferred. · Strong knowledge of MFPs, copiers, and imaging systems (e.g., HP, Canon, Ricoh, Konica Minolta). · Excellent troubleshooting and problem-solving skills. · Professional appearance and strong customer service orientation. · Valid driver’s license and willingness to travel frequently. · Technical certifications (e.g., CompTIA A+, OEM certifications) are a plus. | |||
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· Education: High School Diploma · College Degree (Preferred but not required) | |||
WORKING CONDITIONS | |||
· Regular business hours. Some additional hours may be required. · Travel requirements: Domestic: Up to 80% | |||
PHYSICAL REQUIREMENTS | |||
Sitting | Up to 1 hour(s) a day | Lifting | Up to 4 hour(s) a day, 0 pounds |
Walking | Up to 8 hour(s) a day | Pushing/ Pulling | Up to 8 hour(s) a day |
Standing | Up to 8 hour(s) a day | Climbing | Up to .5 hour(s) a day |
Bending/ Squatting/Stooping | Up to 2 hour(s) a day | Stairs | Up to 0 hour(s) a day |
Reaching | Up to 8 hour(s) a day | Ladder | Up to 0 hour(s) a day |
Balancing | Up to 0 hour(s) a day | Step stool | Up to 0 hour(s) a day |
Twisting | Up to 0 hour(s) a day | Excessive heat exposure | Up to 0 hour(s) a day |
Crawling | Up to 0 hour(s) a day | Excessive cold exposure | Up to 0 hour(s) a day |
Hands in water | Up to 0 hour(s) a day | Dust exposure | Up to 0 hour(s) a day |
Kneeling | Up to 0 hour(s) a day | Loud noise exposure | Up to 0 hour(s) a day |
Data Entry/Typing | Up to 1 hour(s) a day | Humidity exposure | Up to 0 hour(s) a day |
Unusual hearting or vison demands: None Specified | |||
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. | |||
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.