Manager of Accounts Receivable Services
Description
About Dean Dorton
Dean Dorton’s team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work.
About the Role
At Dean Dorton, the Manager of Accounts Receivable Services plays a key leadership role in our Healthcare Solutions practice. This position is responsible for managing high-quality, outsourced revenue cycle services to medical practice clients, with a focus on accounts receivable performance. This role combines operational oversight, client relationship management, team leadership, and strategic business support. You will lead a team of billing professionals in both project based assignments and ongoing AR management, serve as the primary client contact, and ensure performance metrics are met or exceeded across engagements. A core component of this role includes identifying process improvements, supporting business growth, and ensuring client satisfaction.
Essential Duties and Responsibilities
- Serve as the primary point of contact for clients regarding accounts receivable (A/R) management services.
- Build and maintain strong, trusted client relationships through consistent communication, accountability, and service excellence.
- Oversee end-to-end A/R processes, including claims follow-up, denial management, and collections performance.
- Monitor, interpret, and present A/R metrics and key performance indicators to clients and internal leadership.
- Identify revenue cycle trends, issues, and opportunities to improve collections and reduce days in A/R.
- Support business development by participating in client prospect meetings, conferences, and related networking opportunities.
- Lead onboarding of new A/R clients, ensuring seamless transition and alignment with service expectations.
- Collaborate with internal operations and billing teams to improve efficiency and client outcomes.
- Recommend, design, and implement standard operating procedures and performance improvement initiatives.
- Provide coaching, guidance, and leadership to team members to support development and performance.
- Work closely with credentialing and other service lines to ensure coordinated client service delivery.
Experience & Qualifications
- 8–10 years of experience in medical billing and revenue cycle management, with a focus on A/R.
- Prior experience managing client relationships and leading service delivery teams.
- CPC (Certified Professional Coder) preferred.
- Bachelor’s degree required or Demonstrated experience successfully leading a team and managing multiple client accounts.
Essential Skills
- Strong knowledge of A/R best practices and revenue cycle operations.
- Excellent interpersonal and communication skills, with the ability to build trust with clients and team members.
- Data-driven approach to problem solving, trend analysis, and performance reporting.
- Ability to manage multiple priorities, projects and systems in a fast-paced, client-facing environment.
Software & Tools
- Experience in eClinicalWorks preferred
- Proficiency with medical billing and practice management systems.
- Experience with reporting tools and data visualization platforms is a plus.
The Fun Stuff:
Work isn’t all work! We strive to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU! A few highlights are listed below:
- PTO
- Health insurance – medical, vision, dental
- Paid family leave, medical leave, and maternity/paternity leave programs
- Retirement benefits – 401(K) match and best-in-class automatic profit sharing
- Telemedicine, mental health resources, and wellness program reimbursement
- Life insurance and disability insurance
Dean Dorton is an Equal Opportunity Employer. We’re committed to growing and empowering an inclusive community within Dean Dorton and our industry, which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. We encourage you to apply for our available positions, even if you don't necessarily check every box on the description.