Automotive Shop Manager
Description
At Surus Auto Dealers, a division of Concordia Group, we are proud of the quality of used cars we sell and our dedication to serve the needs of our customers. Due to continued growth, we are hiring an Automotive Shop Manager at our location in Carol Stream. As an Automotive Shop Manager, your leadership skills will be instrumental in overseeing the efficient operation of our vehicle fleet while delivering top-notch customer service when selling used vehicles. In this multifaceted role, you will manage the maintenance and service needs of our company's vehicles, optimize fleet utilization, and provide crucial support to both drivers and internal/external customers. Primary responsibilities include supervising staff, managing workflow, maintaining inventory, ensuring customer satisfaction, and ensuring compliance with safety and quality standards.
Pay Range: $70,000.00 - $80,000.00 a year
Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position
Benefits:
- 401K – with company match up to 6%
- Healthcare: Medical, Dental, Vision with BCBS as the carrier
- Company paid life insurance
- Short- and long-term disability benefits
- Vacation pay and sick pay
- Minimum of 10 paid holidays
- 1 floating holiday per year
- Endless opportunities for growth!
Responsibilities
1. Staff Management
- Supervise and schedule mechanics and support staff.
- Train and evaluate employees.
- Delegate tasks and monitor performance.
- Resolve conflicts and motivate team members.
2. Workflow & Operations
- Coordinate repair and maintenance work on vehicles.
- Prioritize incoming jobs and assign them based on skill and availability.
- Ensure timely and efficient completion of work.
- Prepare, review and update work orders in NAPA Tracs.
- Ensure profitability and minimize waste/losses.
3. Customer Service
- Communicate with customers to explain issues and recommend repairs.
- Provide estimates and get approvals.
- Handle complaints and follow up to ensure satisfaction.
4. Inventory & Supplies
- Manage inventory of parts, tools, and fluids.
- Order and receive parts and supplies.
- Track usage and maintain appropriate stock levels.
5. Compliance & Safety
- Enforce health, safety, and environmental regulations.
- Ensure proper disposal of hazardous materials.
- Maintain clean and organized work areas.
- Keep equipment calibrated and tools in working order.
6. Reporting & Documentation
- Maintain records of vehicle services, repairs, and parts used.
- Submit performance or operational reports to upper management.
- Keep maintenance logs and technician and mechanic timesheets updated.
7. Technical Support
- Assist mechanics with diagnostics and complex repairs when needed.
- Stay current with advancements in vehicle technology and repair practices.
8. Vendor & Contractor Coordination
- Work with vendors for parts, tools, and equipment.
- Coordinate with outside contractors for specialized services or overflow work.
Qualifications:
- Past experience supervising and scheduling mechanics.
- Previous experience as a lead mechanic.
- Skilled overseeing repairs and maintenance work.
- Experience with NAPA Tracs software to prepare and update work orders.
- Client facing experience in a dealership.
- Car part knowledge.
- Prepared paperwork for titles.
- Prior experience managing a fleet is preferred; experienced onboarding and offboarding pertaining to vehicle agreements.
- Skilled using Excel to create reports on vehicle services, repairs, and parts used plus fleet status.
- Valid Driver's License.
Surus Group is a drug and alcohol free workplace including marijuana. Surus Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.