Front Desk Agent
Description
The Residence Inn Beavercreek is seeking a Full-Time Hotel Night Auditor, Guest Service Agent, Front Desk Clerk, or Front Office Agent with excellent people skills.
The Residence Inn Beavercreek is seeking a highly motivated and friendly Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to join our team. As a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent, you will be the face of our establishment, providing exceptional customer service to ensure our guests have a memorable experience. As a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent you will have the opportunity to interact with a diverse range of individuals and contribute to creating a positive and welcoming environment. If you have a passion for hospitality and enjoy working in a fast-paced, guest-focused environment, we would love to hear from you.
At the Residence Inn Beavercreek, we believe in creating a home away from home—not just for our guests, but for our team members too. Our friendly and dedicated staff is at the heart of what makes us special. We tailor each guest’s stay to meet their individual needs and preferences because, to us, every guest is like family. Located just minutes from Wright Patterson AFB, The Ervin J. Nutter Center, Wright State University, and Soin Medical Center, our hotel is also close to fantastic shopping and dining options. With several of our team members up for Ohio Lodging Association awards this year, you will be joining a team that’s recognized for excellence. If you’re passionate about hospitality and looking to join the friendliest team in the business, Residence Inn Beavercreek is the perfect place for you to grow your career.
Come Check Us Out:
https://www.marriott.com/en-us/hotels/dayrb-residence-inn-dayton-beavercreek/overview/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2"
https://www.marriott.com/en-us/hotels/dayrb-residence-inn-dayton-beavercreek/overview/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2"
What is in it for YOU?
All Associates:
- SAME DAY PAY! Access your pay as you’ve earned it - at no cost to you!
- Vacation Personal days and Holiday pay.
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month
- Associate of the Year Service Awards
Full-Time Associates:
- Medical, Dental, Vision
- Free Basic Life & Basic Accidental Insurance
- Voluntary Life Insurance Products for Self, Spouse, and Dependents
- Day Care Flex Spending account
- Flexible Health Care Spending Account
- Wellness Program- For those who have Medical on our Anthem plan.
- 401(k) with a Company match!
- Jury Duty Leave
- Bereavement Leave
Some Key Areas of Responsibility for the Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:
- Welcome all guests upon their arrival and provide the guests with a warm welcome.
- Assist guests with check-in and check-out processes, ensuring efficient and accurate completion.
- Respond promptly to guest inquiries and provide personalized recommendations and assistance.
- Handle guest concerns and complaints professionally and promptly, ensuring guest satisfaction.
- Process guest payments and maintain accurate records of transactions.
- Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless experience.
- Maintain a clean and organized front desk area, including replenishing supplies and brochures.
Requirements for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
- Educational requirements include a high school diploma or equivalent GED certification.
- Proven customer service experience with a strong guest-focused mentality
- Outstanding time management and organizational skills
- Excellent communication and interpersonal skills for working with guests and other team members.
- Ability to exert up to 50 pounds of force occasionally and or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during the entire shift.
Flexibility to work holidays and weekends.
As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodation is available for applicants with disabilities.
EOE/Drug-Free Workplace