We are Commonwealth Hotels — owners, operators, developers, and managers of a wide portfolio of successful, guest-focused hospitality brands. Each property in our family ensures a premium guest experience via our uncompromising vision, exceptional ethics, and dedication to superior service.
We invite you to take a look at who we are, what we do, and how we’re redefining hospitality with every guest we serve.
To provide outstanding worth and sincere care for associates, guests and owners utilizing our “whatever it takes attitude”.Learn More
It makes us who we are.Learn More
Enriching people’s lives through genuine hospitality for all.Learn More
Benefits options both you and your family can appreciate.Learn More
Our Strength Is Our People
Ultimately, while Commonwealth may build, develop, and manage hotels, the basis of our business has always been people. We have a passion for providing superior service for our guests, and this starts with fostering a professional environment for our associates.
Perhaps most importantly, Commonwealth is committed to open communication. Bi-annual evaluations, associate opinion surveys, and an open-door policy are always in place. Here, taking care of our associates means more than providing a paycheck. It means creating and maintaining a positive and professional environment.
Further, Commonwealth is committed to associate empowerment. We strongly believe that each associate should have the ability to guarantee on-the-spot guest satisfaction. Our associates are strong in the knowledge that they have the full authority to make decisions that take care of the guest right away — no further escalation needed. We trust you.
At every property (and with every aspect of their stay), guests can expect to receive 100% satisfaction from each Commonwealth representative at every point of contact. Because of this, our associates develop a special relationship with guests — one that helps them to feel welcome and at home. It is this added personal touch that benefits everyone — guests and associates alike.
Commonwealth University’s Leadership Excellence Certification covers essential knowledge aiding associates in confidently moving forward with their hospitality industry career. Students learn how a hotel operates at all levels, including Housekeeping, Front Desk, HR, Accounting and Management Basics. Through discussion, demonstration, and hands-on practice, associates can enroll in two programs: The Core Four and/or The Comprehensive Leadership Excellence Certification. If team members feel unable to commit to continuous certification, we also offer single program enrollments that count towards certification for either curriculum.
Jump-Start your future with Commonwealth University and take an active role in advancing your career!
The hospitality business is fiercely competitive. Hotel brands earn customer loyalty one amenity, one customer service experience, and one comforting night’s rest at a time. At Commonwealth, we understand this intimately. After all — we’re owners, too. We share experiences and owner perspective. And we’ve achieved the successes we have because we know how to avoid the pitfalls on our way to the peaks.
As such, we’re well known for providing first-rate satisfaction to both our guests, as well as our associates. When it comes to service, we simply won’t stop until it’s right. And it’s this people-first position that has helped our properties to enjoy such a consistently upward return on investment.
Our Value Driven Approach
Commonwealth’s process is twofold. We’ve found that a hands-on style of management coupled with a focus on profitability is the key. This methodology drives revenue, controls costs, and realizes high levels of guest and associate satisfaction. In short, we know what it takes to make owners, guests, and associates happy. We’ve cultivated a culture of across-the-board benefits thanks to our “whatever it takes” attitude. Our unique positioning gives us the tools of a large organization, while still allowing us to remain agile and accessible enough to exceed our guests’ and associates’ needs. This in turn boosts bottom lines and exponentially increases the value (not to mention the reputation) of the assets we manage.
Simply put, our goal is the unwavering pursuit of undeniable excellence.
We accomplish this through understanding hospitality inside and out. Our attention to detail, integrity, and pride is evident in all we do. Our allegiance to excellence allows us the ability to develop a special relationship with our guests, associates, and owners, carving out our own unique niche. Maintaining this guest-first mindset results in reliable growth and steady financial performance across our entire spectrum of properties.
Commonwealth offers one of the most comprehensive benefits programs in the industry — benefits like affordable medical insurance, abundant advancement opportunities, and comprehensive retirement planning. We maintain Associate of the Month and Associate of the Year programs, which award recipients with trips for two to anywhere in the continental United States. Social activities like picnics and service award luncheons are regular features on our calendar. Our culture of growth also allows us to offer extremely competitive compensation structures.
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In compliance with the Transparency in Coverage rule, issued in 2020 by US Departments of Health, Human Services, Labor and Treasury our health plan’s machine-readable files (MRFs) can be accessed via https://www.anthem.com/machine-readable-file/search.