Welcome

Commonwealth Hotels

Perfecting Hospitality
Welcome to Commonwealth

We are Commonwealth Hotels — owners, operators, developers, and managers of a wide portfolio of successful, guest-focused hospitality brands. Each property in our family ensures a premium guest experience via our uncompromising vision, exceptional ethics, and dedication to superior service.

We invite you to take a look at who we are, what we do, and how we’re redefining hospitality with every guest we serve.

Our Vision

To provide outstanding worth and sincere care for associates, guests and owners utilizing our “whatever it takes attitude”.

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Our People

It makes us who we are.

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Our purpose & values

Enriching people’s lives through genuine hospitality for all.

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Perks & Benefits

Benefits options both you and your family can appreciate.

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Our mission

To maximize the value of every asset by being the Best in Class in hospitality.

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Commonwealth University

Educational opportunities.

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Our Culture

Our Strength Is Our People

Ultimately, while Commonwealth may build, develop, and manage hotels, the basis of our business has always been people. We have a passion for providing superior service for our guests, and this starts with fostering a professional environment for our associates.

Perhaps most importantly, Commonwealth is committed to open communication. Bi-annual evaluations, associate opinion surveys, and an open-door policy are always in place. Here, taking care of our associates means more than providing a paycheck. It means creating and maintaining a positive and professional environment.

Further, Commonwealth is committed to associate empowerment. We strongly believe that each associate should have the ability to guarantee on-the-spot guest satisfaction. Our associates are strong in the knowledge that they have the full authority to make decisions that take care of the guest right away — no further escalation needed. We trust you.

At every property (and with every aspect of their stay), guests can expect to receive 100% satisfaction from each Commonwealth representative at every point of contact. Because of this, our associates develop a special relationship with guests — one that helps them to feel welcome and at home. It is this added personal touch that benefits everyone — guests and associates alike.

Educational Opportunities

Commonwealth University

Commonwealth University’s Leadership Excellence Certification covers essential knowledge aiding associates in confidently moving forward with their hospitality industry career. Students learn how a hotel operates at all levels, including Housekeeping, Front Desk, HR, Accounting and Management Basics. Through discussion, demonstration, and hands-on practice, associates can enroll in two programs: The Core Four and/or The Comprehensive Leadership Excellence Certification. If team members feel unable to commit to continuous certification, we also offer single program enrollments that count towards certification for either curriculum.

Jumpstart your future with Commonwealth University and take an active role in advancing your career!

People First

Vision

The hospitality business is fiercely competitive. Hotel brands earn customer loyalty one amenity, one customer service experience, and one comforting night’s rest at a time. At Commonwealth, we understand this intimately. After all — we’re owners, too. We share experiences and owner perspective. And we’ve achieved the successes we have because we know how to avoid the pitfalls on our way to the peaks.

As such, we’re well known for providing first-rate satisfaction to both our guests, as well as our associates. When it comes to service, we simply won’t stop until it’s right. And it’s this people-first position that has helped our properties to enjoy such a consistently upward return on investment.

Purpose and Values

Our Value Driven Approach

Commonwealth’s process is twofold. We’ve found that a hands-on style of management coupled with a focus on profitability is the key. This methodology drives revenue, controls costs, and realizes high levels of guest and associate satisfaction. In short, we know what it takes to make owners, guests, and associates happy. We’ve cultivated a culture of across-the-board benefits thanks to our “whatever it takes” attitude. Our unique positioning gives us the tools of a large organization, while still allowing us to remain agile and accessible enough to exceed our guests’ and associates’ needs. This in turn boosts bottom lines and exponentially increases the value (not to mention the reputation) of the assets we manage.

Purpose

Purpose

Understand how the work we do contributes and adds value to the organization through:

  • Worthwhile work
  • Guest/Customer focus
  • Employees know how they add value
  • Expectations and goals are clear
  • Continuous Improvement
  • Profitable

Respect

Respect

Individual, social and emotional wellbeing at work including two-way communication through:

  • Treating others fairly and with Respect
  • Two-way Communication
  • Opinions/ Ideas are heard
  • We work as a team
  • Help each other

Integrity

Integrity

Environment of honesty and trust by:

  • Doing the Right Thing
  • Do what you say you are going to do
  • Provide accurate information
  • Trustworthy
  • Accountability
  • Dedication

Dedication

Dedication

Willingness to give extra effort and do whatever it takes to support productivity and performance such as:

  • Take ownership/responsibility to solve problems
  • Show up on time, ready to work, prepared
  • Opportunities for advancement/career
  • Personal development and growth
  • Have resources to work effectively
  • Rewards and recognition

Engagement

Engagement

Attachment to the company and overall satisfaction through:

  • Being Empowered to fix issues
  • Recommending our company to others
  • Remaining in our job even if another opportunity arises
  • Overall Satisfaction
Pursuit of excellence

Our mission

Simply put, our goal is the unwavering pursuit of undeniable excellence.

We accomplish this through understanding hospitality inside and out. Our attention to detail, integrity, and pride is evident in all we do. Our allegiance to excellence allows us the ability to develop a special relationship with our guests, associates, and owners, carving out our own unique niche. Maintaining this guest-first mindset results in reliable growth and steady financial performance across our entire spectrum of properties.

Testimonials

Our People

Perks

Our Benefits

Commonwealth offers one of the most comprehensive benefits programs in the industry — benefits like affordable medical insurance, abundant advancement opportunities, and comprehensive retirement planning. We maintain Associate of the Month and Associate of the Year programs, which award recipients with trips for two to anywhere in the continental United States. Social activities like picnics and service award luncheons are regular features on our calendar. Our culture of growth also allows us to offer extremely competitive compensation structures.

Join our team today

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