Front Desk Agent
Description
Join Our Team!
Homewood Suites Mobile East Bay/Daphne is looking for a top-performing PART-TIME Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent.
Here at the Homewood Suites Mobile East Bay/Daphne, we’re searching for a motivated individual eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal candidate is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!
At Homewood Suites Mobile East Bay/Daphne, we offer more than just a job – we offer the opportunity to be part of a team that values your growth and success. Located just off I-10 and close to downtown Mobile, our all-suite hotel provides a comfortable and engaging work environment. You’ll have the chance to make a real impact by delivering exceptional service, all while working alongside a supportive team. If you're passionate about hospitality and are looking for a place where your efforts are truly valued, we’d love for you to join us at Homewood Suites by Hilton Mobile East Bay/Daphne.
Come Check Us Out:
What is in it for YOU?
All Associates:
- SAME DAY PAY Access your pay as you’ve earned it! No cost to you!
- Vacation/ Personal days and holiday pay
- Brand Travel Discounts for Travel and Food & Beverage
- Online Training Courses
- Referral Program and Bonus
- Direct Deposit
- Employee Assistance Program
- Associate of the Month/Associate of the Year/Service Awards
Some Key Areas of Responsibility of the PART-TIME Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent include:
- Welcome all guests and confirm bookings upon their arrival
- Act as a point of contact for guests who require help or information and attend to their wants and needs
- Arrange activities, excursions, and transportation for hotel guests per their request
- Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
- Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
- Answer any issues or complaints made by guests and come up with solutions quickly
Requirements for the PART-TIME Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent:
- High school diploma, GED, or equivalent
- One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Knowledge of the local area to make recommendations for a variety of services
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Microsoft Office and reservation management systems
Applicants must be able to work weekends & holidays.
Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY, and is led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.
As a Company, we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to guests. The attitude of all our associates is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.
At Commonwealth Hotels, “We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit and business need.” EOE/Drug Free Workplace