Front Office Manager

Front Office Louisville, Kentucky Springhill Suites Louisville Airport

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Description

Position at Springhill Suites Louisville

Join Our Team!

Springhill Suites Louisville Airport is seeking a top-performing Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager.

The Springhill Suites Louisville Airport is seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager to join our team in the hospitality industry. As the Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager you will oversee all front office operations, ensuring a seamless experience for guests from the moment they arrive until their departure. As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will be responsible for managing reservations, handling guest inquiries and complaints, and coordinating with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality, we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.

Springhill Suites Louisville offers an incredible location next to the Kentucky Fair and Exposition Center, Kentucky Kingdom, adjacent to the Louisville Muhammad Ali International Airport, and much more. As one of the most conveniently located Louisville, KY hotels, SpringHill Suites is minutes from YUM Brands Headquarters and the University of Louisville.

What is in it for YOU?

  • Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
  • 401(k) with a company match!
  • Vacation, Personal days & Holiday pay
  • Hotel Room and Food and Beverage Discounts
  • Travel Discounts for Travel and Food and Beverage
  • Personal Days Off
  • Online Training Courses
  • Commonwealth University (Grow your Career in hospitality)
  • Referral Program and Bonus
  • Flexible Health Care Spending Account
  • Day Care Flex Spending account
  • Direct Deposit
  • Jury Duty Leave
  • Bereavement Leave
  • Employee Assistance Program
  • Associate of the Month
  • Associate of the Year
  • Service Awards
  • Free Basic Life & Basic Accidental Insurance
  • Voluntary Life Insurance Products for Self, Spouse, and Dependents

Some Key Areas of Responsibilities for the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager include:

  • Maintains day-to-day operations of the Front Desk.
  • Establishes and maintains appropriate service standards for all Front Office areas.
  • Maintains proper cash handling procedures and appropriate over and short documentation.
  • Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
  • Working Front Office Manager covering all short-staffed shifts, including audits.

Requirements for the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager include:

  • Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
  • Excellent oral and written communication skills.
  • Excellent organization skills, manage time well, correctly prioritizes, and is flexible.

Applicants must be able to work weekends & holidays

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment, and a “Whatever It Takes” attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KY, and is led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to guests. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests.

At Commonwealth Hotels, “We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit, and business need.” EOE/Drug-Free Workplace

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