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Commonwealth Hotels
We are Commonwealth Hotels — owners, operators, developers, and managers of a wide portfolio of successful, guest-focused hospitality brands. Each property in our family ensures a premium guest experience via our uncompromising vision, exceptional ethics, and dedication to superior service.
We invite you to take a look at who we are, what we do, and how we’re redefining hospitality with every guest we serve.
To provide outstanding worth and sincere care for associates, guests and owners utilizing our “whatever it takes attitude”.
Learn MoreTo maximize the value of every asset by being the Best in Class in hospitality.
Learn MoreOur Strength Is Our People
Ultimately, while Commonwealth may build, develop, and manage hotels, the basis of our business has always been people. We have a passion for providing superior service for our guests, and this starts with fostering a professional environment for our associates.
Perhaps most importantly, Commonwealth is committed to open communication. Bi-annual evaluations, associate opinion surveys, and an open-door policy are always in place. Here, taking care of our associates means more than providing a paycheck. It means creating and maintaining a positive and professional environment.
Further, Commonwealth is committed to associate empowerment. We strongly believe that each associate should have the ability to guarantee on-the-spot guest satisfaction. Our associates are strong in the knowledge that they have the full authority to make decisions that take care of the guest right away — no further escalation needed. We trust you.
At every property (and with every aspect of their stay), guests can expect to receive 100% satisfaction from each Commonwealth representative at every point of contact. Because of this, our associates develop a special relationship with guests — one that helps them to feel welcome and at home. It is this added personal touch that benefits everyone — guests and associates alike.
Commonwealth University
Commonwealth University’s Leadership Excellence Certification covers essential knowledge aiding associates in confidently moving forward with their hospitality industry career. Students learn how a hotel operates at all levels, including Housekeeping, Front Desk, HR, Accounting and Management Basics. Through discussion, demonstration, and hands-on practice, associates can enroll in two programs: The Core Four and/or The Comprehensive Leadership Excellence Certification. If team members feel unable to commit to continuous certification, we also offer single program enrollments that count towards certification for either curriculum.
Jump-Start your future with Commonwealth University and take an active role in advancing your career!
Vision
The hospitality business is fiercely competitive. Hotel brands earn customer loyalty one amenity, one customer service experience, and one comforting night’s rest at a time. At Commonwealth, we understand this intimately. After all — we’re owners, too. We share experiences and owner perspective. And we’ve achieved the successes we have because we know how to avoid the pitfalls on our way to the peaks.
As such, we’re well known for providing first-rate satisfaction to both our guests, as well as our associates. When it comes to service, we simply won’t stop until it’s right. And it’s this people-first position that has helped our properties to enjoy such a consistently upward return on investment.
Our Value Driven Approach
Commonwealth’s process is twofold. We’ve found that a hands-on style of management coupled with a focus on profitability is the key. This methodology drives revenue, controls costs, and realizes high levels of guest and associate satisfaction. In short, we know what it takes to make owners, guests, and associates happy. We’ve cultivated a culture of across-the-board benefits thanks to our “whatever it takes” attitude. Our unique positioning gives us the tools of a large organization, while still allowing us to remain agile and accessible enough to exceed our guests’ and associates’ needs. This in turn boosts bottom lines and exponentially increases the value (not to mention the reputation) of the assets we manage.
Purpose
Respect
Integrity
Dedication
Engagement
Our mission
Simply put, our goal is the unwavering pursuit of undeniable excellence.
We accomplish this through understanding hospitality inside and out. Our attention to detail, integrity, and pride is evident in all we do. Our allegiance to excellence allows us the ability to develop a special relationship with our guests, associates, and owners, carving out our own unique niche. Maintaining this guest-first mindset results in reliable growth and steady financial performance across our entire spectrum of properties.
Our People
Phil Klaus
General Manager
Towneplace Suites Indianapolis Downtown
*GM to Watch 2022 Winner-Hotel Magazine*
Being the son of a 40-year hotel vet and growing up in a small town where everyone followed in the footsteps of their family’s business it came natural to me. Commonwealth has always felt like one big family and we practice what we preach. Everyone has each other’s back at all times. The resources that are available to you at a moments notice makes you feel that you have the support of everyone in the organization.
Shannon Blackburn
General Manager
Hampton Inn by Hilton Louisville North/Clarksville
*GM to Watch 2022 Nominee-Hotel Magazine*
I like to interact with my guests in different ways-its all about building relationships.
Wanda Kittles
Front Office Manager
Hotel Indigo Atlanta Vinings
Commonwealth In one word is” pride”. My journey with Commonwealth has poured a level of pride in my positions that no other management group has been able to do. The core values speak for themselves. Every day I go to work with purpose and respect. The integrity of the employees within the Commonwealth family starts at the Top! I have been fortunate enough to work and or interact with Commonwealth leadership on several different levels. Their dedication and joy provide an environment of self-reflection and the opportunity for improvement and growth. The five-star service and engagement is not only with guest. Our associates are provided with that same atmosphere as well. When asked what I like most about Commonwealth, it’s never hard to answer. The core of Commonwealth is what means the most to me and it starts with our values.
Michelle Cardamone
Director of Sales & Marketing
Hampton Inn Tampa Riverview Brandon
The most important factor of being a part of the Commonwealth family is being a person/family member versus feeling like a number. It’s a breath of fresh air to be a part of a company that is exciting, always forward-thinking, and fast-moving with the market/industry changes. Whatever it Takes!
Vera Veloff
Breakfast Chef
Embassy Suites Akron Canton Airport
I’m so thankful for Commonwealth because I have a job where I love the people I work with!
Angie Hylton
Guest Service Agent
Courtyard Columbus Worthington
I like that the company listens to what we have to say and tries to help us. They work around our schedule, and it is nice to know they care.
Jean-Luc Laramie
General Manager
Hyatt Regency Old Port
I have really enjoyed working with Commonwealth Hotels. Being new to the company and to the market for my hotel, I have felt very welcomed and supported by the team in the corporate offices. I have a great team on the property as well who has helped make sure my first few months here have been a great success. I am happy to say that Commonwealth has made me feel that my opinion matters and is welcomed during discussions. I cannot wait to see what comes from this experience and the successes that we will have in the future.
Our Benefits
Commonwealth offers one of the most comprehensive benefits programs in the industry — benefits like affordable medical insurance, abundant advancement opportunities, and comprehensive retirement planning. We maintain Associate of the Month and Associate of the Year programs, which award recipients with trips for two to anywhere in the continental United States. Social activities like picnics and service award luncheons are regular features on our calendar. Our culture of growth also allows us to offer extremely competitive compensation structures.
Discounts for Travel, Food and Beverage
Personal Days Off
Commonwealth University (Grow your Career in hospitality)
ON-Demand PAY/Daily Pay Option Available (NO FEES!)
Read MoreMedical Dental Vision
Flexible Health Care Spending Account
401K w Employer Match
Paid Time Off
Direct Deposit
Holiday Pay
Jury Duty Leave
Bereavement Leave
Employee Assistance Program
Associate of the Month/Associate of the Year
Service Awards
Basic Life & Basic Accidental Insurance
Voluntary Life Insurance Products for Self, Spouse and Dependents
Online Training Courses
DayCare Flex Spending Account
Referral Program and Sign On Bonus
Join our team today
Apply NowIn compliance with the Transparency in Coverage rule, issued in 2020 by US Departments of Health, Human Services, Labor and Treasury our health plan’s machine-readable files (MRFs) can be accessed via https://www.anthem.com/machine-readable-file/search.