Day Center Supervisor
Description
In collaboration with the Center Director, responsible for the planning, coordinating, implementing and monitoring of the PACE day-to-day activities, operations, physical plant, supplies and equipment.
Responsible for the coordination and supervision of assigned departments.
Support and/or assist with process improvement efforts with other department supervisors to achieve PACE operation goals by setting priorities, reviewing budget guidelines, implementing job assignments and expectations, and monitoring facility and staff safety.
Supports the Center Director and/or leadership team in the facilitation, leadership and monitoring of the Interdisciplinary Team (IDT) meetings, including oversight of assigned IDT action items, care coordination and utilization of health care services.
Represents center management by attending required PACE Committee meetings, including QI, Safety, and Participant Advisory as assigned.
Assists in the development and implementation of the annual budget, and reviews monthly operation expenses to assure budgetary compliance and identifies any budget variations as appropriate.
Assists the Center Director with managing and monitoring PACE center quality systems, including but not limited to: department policies and procedures, clinical outcomes, cycle time, productivity, and participant satisfaction for continuous service improvement.
Assists the Center Director with developing appropriate PACE center processes to improve work efficiency and quality, reduce operational costs and maintain staff accountability by performing and auditing work flow analysis with existing departments.
Assists with regulatory management, including compliance in all areas of program operations, performance against established service standards, and preparing for audits and any necessary Corrective Action Plan (CAP) as needed and in a timely manner.
Collaborates with the Center Director to ensure compliance in all areas of personnel management including recruitment, timely employee evaluations, competency assessments, daily coverage, training and staff development, CEU’s, and disciplinary actions in accordance with company policies and procedures.
Reviews and approves direct report time cards for accuracy and completeness.
Maintains the confidentiality of all company procedures, results, and information about participants, clients, or families in conformance with HIPPAA principles.
Supervises the use and work of contracted staff and Volunteers at the Center.
Performs other duties as assigned
Ability to be an effective communicator, both oral and written.
Excellent analytical and multi-tasking skills.
Ability to problem-solve and follow-through quickly and effectively.
Demonstrates ability to interact positively with staff, clients, patients, and the management team.
Demonstrated knowledge and experience of standards of work for operational areas assigned.
Demonstrates knowledge and experience of process improvement methods.
Possess the capacity to work in a high stressed, high paced environment while maintaining a positive attitude.
Must be self-motivated and able to work independently with minimal supervision.
Excellent organizational skills, budget and business communication.
Basic understanding of interdisciplinary team managed care, case management, and/or long term care required.
Computer Literacy: Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience and knowledge regarding the physical, mental and social needs of the elderly.
Experience working collaboratively with some and/or all the following disciplines: nursing, social work, psychology, recreation, occupational therapy, physical therapy, speech therapy, dietetics, and/or gerontology required.
Minimum of two years’ experience in supervisor or management position in healthcare or related field required.
Bachelor’s degree in Social Work, Nursing, Psychology, Gerontology, Health Care Administration or other health care discipline preferred. License required if he/she has clinical degree.
Experience in process or quality improvement projects or activities preferred.
Bilingual: English/Spanish/Mandarin/Cantonese depending on site location preferred.
Current CPR certification and First Aid training required.
Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.