Service Desk Analyst

Technology - DC Metro Area Centreville, Virginia


Join Team CARFAX as a Service Desk Analyst

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.  One last thing: Our four-day week continues in Summer 2023!

The Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors.  Service is provided face-to-face, via telephone and electronically.  Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment.

This role has an expectation of 3 days in the office per week, subject to change based on future business needs.

 What you’ll be doing:

  •  Provide accurate and creative solutions to customer’s hardware and software problems to ensure user productivity.
  • Configure new and existing PCs, laptops, virtual machines and mobile devices using established CARFAX processes and procedures
  • Install and update software using IT internal tech stack
  • Research, resolve and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely manner
  • Build, test and deploy software packages to all workstations and laptops using desktop management tools
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

What we’re looking for:

  •  2-3 years previous help desk experience combined with technical training or Certification in A+ or MSP, Apple certification, or an Associate’s Degree in IS
  • A detailed understanding of Windows 10, Mac OS x and Linux
  • Proficient in use and support of MS Office 2019/Office 365
  • Exceptional customer service is a MUST
  • Excellent written and oral communication skills and time and project management skills
  • Aptitude to learn and support a variety of frequently changing applications and systems
  • Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
  • Must be self-motivated, detail oriented, be able to work effectively in a team environment.
  • Ability to travel for off-site meetings and respond to afterhours urgent calls from internal users

Physical Requirements:

  • Ability to lift and carry 60 pounds (workstations, servers, printers, etc.)
  • Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs

What’s in it for you:

  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / RRSP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces


Don’t just take our word for it:

  • 10X Virginia Business Best Places to Work
  • 9X Washingtonian Great Places to Work
  • 9X Washington Post Top Workplace
  • St. Louis Post-Dispatch Best Places to Work




CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.