Support Analyst
Description
Join Team CARFAX as a Support Analyst
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day work week continues in Summer 2025!
What makes our Tech Culture Amazing?
We’re passionate about having a creative and innovative environment where our developers collaborate and continuously learn and grow. Autonomy is a key pillar of our tech culture. Our developers have the freedom to bring new tools, frameworks, and ideas to the table knowing their voice will be heard. We’re not afraid of trying new things; if the case is made for a new technology or approach, our developers know it will be tried.
We’re passionate about having a creative and innovative environment where our developers collaborate and continuously learn and grow. Autonomy is a key pillar of our tech culture. Our developers have the freedom to bring new tools, frameworks, and ideas to the table knowing their voice will be heard. We’re not afraid of trying new things; if the case is made for a new technology or approach, our developers know it will be tried.
Does the idea of helping to improve the availability and reliability of systems at CARFAX excite you? If so, working as a Support Analyst may be the perfect role for you. Using your skills and expertise you will leverage our tools to investigate issues that affect availability and performance of our systems and products. You will work with other technical teams to determine the root cause of failures and develop plans to prevent reoccurrences. You will work with IT infrastructure teams, traditional development teams, and DevOps groups to resolve complex technical challenges. You will leverage your leadership abilities to direct recovery efforts and conduct post-mortem meetings. You will identify opportunities to improve system architecture and leverage automation.
At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days per week in our Columbia, MO office subject to change with future business needs.
What you'll be doing:
- Investigate incidents and determine root cause
- Communicate technical processes to nontechnical collaborators
- Build relationships with cross functional teams
- Be available for on-call shifts or off-hours support as needed
- Build dashboards and reports
- Analyze logs and performance metrics
- Coordinate response during major incidents
- Automate failover and processing issues
- Document preventative actions plans
- Propose improvements to system architecture
- Willingness to adapt to new tools, changing job demands, and evolving technology landscapes.
- Conduct incident retrospectives and assign error resolution
What we're looking for:
- Experience working in a DevOps environment
- Experience supporting applications in Amazon Web Services
- Experience with distributed databases, Linux operating system, and network concepts.
- Experience with Java, MySQL, FTP/SFTP, Oracle
- Familiarity with Application Performance Monitoring tools
- Familiarity with logging collection and analysis platforms
- Familiarity with infrastructure monitoring tools
- Familiarity with IT Service Management tools like ServiceNow
- Excellent problem solving skills
- Familiarity with MongoDB, Hadoop, Control-M are a plus
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k)/DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
- For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 10X Washingtonian Great Places to Work
- 9X Washington Post Top Workplace
- 3X Louis Post-Dispatch Best Places to Work
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.