Program Manager, Carfax Banking and Insurance Group
Description
Join Team CARFAX as a Program Manager in the Banking and Insurance Group
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
About the Role
As the BIG Program Manager, you will oversee two key initiatives that are essential for supporting growth within the CARFAX Banking & Insurance group and have a material impact on data acquisition efforts within CARFAX. The CARFAX Auto Loan Insights (CALI) program is a contributory database that provides lenders with tools to better define the correlation between vehicle history and loan performance. The CARFAX LienGuard (LienGuard) program helps lenders protect against fraud while providing CARFAX with an important dataset that enhances our products and offerings.
As the BIG Program Manager, you will:
- Manage the CALI and LienGuard programs.
- Coordinate all aspects of programs with internal stakeholders.
- Collaborate with BIG Auto Finance, Analytics, and Product Technology to utilize data and insights for future product offerings.
- Monitor authorized user accounts, provide quarterly metrics reporting, and maintain user data through Salesforce or other internal program.
- Manage all phases of customer acquisition and rollout: program demonstration, contracting, implementation, deliverables, training, testing, and reporting.
- Respond rapidly to customer questions and system issues.
- Help solve problems and identify ways to create efficiencies and improve the CALI and LienGuard programs.
- Assist in promoting the use of the programs and solutions to automotive lenders.
Requirements:
- 5+ years account management experience w/focus on customer-facing programs.
- Experience working with or collaborating with an analytics team preferred.
- Strong experience with Salesforce or similar CRM platform.
- Ability to work independently within defined metrics and game plan.
- Proven ability to maintain focus and productivity to meet deadlines.
- Must be a strategic thinker and problem solver.
- Ability to prioritize and balance various responsibilities.
- Must be able to demonstrate strong organizational and project management skills.
- Confidence to bring new ideas and solutions to the team.
- Organized and detail oriented.
- Strong verbal and written communication skills.
- Some travel may be required (10 %)
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces.
Don’t just take our word for it:
- 13x VA Best Places to Work
- 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
- 9x Washingtonian Great Place to Work
- 5x USA Today Top Workplaces
- 5x St. Louis Post-Dispatch Best Places to Work
The anticipated annual base salary range for this position is $80,000 - $100,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.
Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.
About CARFAX and S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].