Support Executive

Sales & Business Development London, United Kingdom


Description

Who are we?

We want to help small businesses win. That’s why we’re here.

We connect small business owners to investors – to create jobs, help families and power economies – because we believe that people are made to do more. And we want to help them get the finance they need to thrive, creating thousands of jobs as they drive the economy forward.

So, we created the leading online marketplace for small business loans. Our investors have lent £13.7 billion in 171,000 loans to 122,000 small business owners. In a single year, we unlocked 100,000 jobs and contributed £7.2 billion to the UK economy. There’s never been a better time to join!

Be part of the team that changes everything. Let’s build the place where small businesses can get the funding they need to win and leave a legacy behind, forever. 

The team

The Service Support team assist and help the borrower complete their loan application right through to offer. You will give assistance to the customer during the initial application steps to guide them through and to give them a chance of a successful application.

What will you be doing?

This role is to provide customer support to SME business owners during their application process in a customer support capacity.

As a Service Support Executive supporting the Direct Sales Channel, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.  

Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:

  • Dealing with inbound enquiries, via telephone or email answering borrower questions/queries
  • Nudge outreach to pre-qualified leads, helping borrowers complete their application
  • Request information from SME owners either by email or telephone
  • Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer 
  • Develop strong working relationships with direct sales teams 
  • Support the Direct business reporting by keeping information accurate and updated

Are you?

  • Driven to succeed both individually and as part of a team
  • Dynamic and KPI driven with the ability to work well under pressure
  • Proficient at multitasking with natural time management skills 
  • A transparent communicator able to update the customer – both good and bad. 
  • Experienced in a phone based role & interested in building a career in customer service or sales

This role would equally suit a recent graduate OR someone post-apprenticeship OR someone who has had experience in a customer support function and is looking to elevate their career.

Why join us?

We’re gearing up for our biggest chapter yet – and it’s being driven by all of our Circlers. 

We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen. 

Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere. 

If you show skill and are willing, we’ll back you all the way.  This is the place to make a positive difference. Join the disruption. Say “I was there”. Be a part of it. Build something incredible and make a genuine impact on the lives of many – including yours. 

Here at Funding Circle we have a hybrid working policy, for most teams this means we’d like to see you in the office 2-3 days a week. We hope this will give you the chance to connect with your colleagues and work in a way that is most effective for you!

It’s in our differences that we find our strengths. 

We celebrate and support the differences that make you, you. So we’re building a culture where difference is valued. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe diversity makes us better. We will consider flexible working options; please talk to us to discuss how we could make this role flexible for you.

Want to Build The Incredible? We’d love to hear from you. 

#LI-CS1