Business Support Account Manager

Collections & Recoveries London, United Kingdom


Description

Description:

 

Who are we?

We want to help small businesses win. That’s why we’re here.

We connect small business owners to investors – to create jobs, help families and power economies – because we believe that people are made to do more. And we want to help them get the finance they need to thrive, creating thousands of jobs as they drive the economy forward. .

So, we created the leading online marketplace for small business loans. Our investors have lent £11.4 billion in 143,000 loans to 100,000 small business owners. In a single year, we unlocked 135,000 jobs and contributed £10 billion to the global economy. There’s never been a better time to join!

Be part of the team that changes everything. Let’s build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

 

What will you be doing?

Supporting customers who are facing financial and personal difficulties over the telephone and via written communication to effectively understand their individual circumstances.

● Working with vulnerable customers and managing complex cases to achieve the best outcome for all parties. This may require thinking outside the box to provide the best solutions.

● Provide customers with quality service in line with internal policy to mitigate reputational risk.

● Manage customers through the debt collection process whilst applying policies and procedures to ensure a fair outcome whilst protecting the investor’s returns.

● Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues, and Investors.

 

Are you?

 

         Minimum of 1 year experience dealing with vulnerable customers

         Confident to manage customers identified as vulnerable through our VP process.

         Strong levels of communication and empathy meaning you can easily connect with

customers identified as vulnerable whilst managing them through the debt collection

process.

         Highly motivated to provide borrowers with first-class customer service whilst building trust

and rapport.

         Confident in dealing with vulnerable customers and complex cases.

 

 

Why join us?

We’re gearing up for our biggest chapter yet – and it’s being driven by everyone.

We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen.

Yes, it’s target-driven and high-octave – but we like to play hard too. That’s what makes us, us. Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere.

If you show skill and are willing, we’ll back you all the way. This is the place for you to build something incredible.

 

 It’s in our differences that we find our strengths.

We celebrate and support the differences that make you, you. So we’re building a culture where difference is valued. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe diversity makes us better.

 

Want to Build The Incredible? We’d love to hear from you.