Description

American Specialty Health Incorporated is seeking a Supervisor - Talent Acquisition to join our Human Resources (HRS) department. This position will lead talent acquisition team to ensure recruitment efforts are maximized and goals and objectives are met for call center and non-exempt recruitment. Performs full range of recruitment process for open positions for call center and non-exempt positions. Additional recruitment of some operational areas based on business need.   

Remote Worker Considerations  

Candidates who are selected for this position may be trained virtually or onsite and must have the capability to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 50 Mbps upload speed). This position will require occasional onsite office work. ASH requires all onsite employees and employees who travel for their position to review and acknowledge ASH’s Communicable Disease and Pandemic Policy.   

Responsibilities   

• Supervision of call center talent acquisition team.
• Ensures talent acquisition team is meeting goals and objectives for filling operational and call center positions.
• Collaborates with and provides direction and coaching to leadership and department managers to understand required knowledge, skills, and abilities for open positions.
• Oversees recruitment strategies for operational positions including call center talent acquisition team, including appropriate use of advertising for our virtual career fair platform.
• Develops and implements process improvements or enhancements to strengthen recruitment process and increase market presence.
• Communicates on a regular basis with leadership and department managers regarding status of all open positions to further refine requirements for qualified candidates.
• Evaluates productivity, quality, and results for staffing team; recommends corrective actions and identifies process improvements.
• Provides ongoing mentoring and training.
• Prepare and deliver timely annual performance evaluations.
• Creates environment that fosters teamwork, motivation, morale, and commitment.
• Ensures that necessary processes are in place to meet Affirmative Action Plan compliance standards for all regular and seasonal requisitions in ATS.
• Performs recruitment process for open positions.
• Prepares marketing material, creates screening questions and advertises for events.
• Reviews employment applications and resumes for completion and accuracy.
• Prepares and extends offers of employment.
• Coordinates contingent drug screenings and notifies candidates once offer is confirmed.
• Coordinates background checks, and reviews background check reports. Identifies areas that need further review and elevates, as necessary.
• Recruitment assistance with other operations areas based on seasonal workload.
• Represents Company in a positive, professional manner to all applicants.
• Organizes and hosts Career Fairs virtually.
• 10% Maintains all pertinent applicant, requisition and interview data in applicant tracking system.
• Processes talent acquisition requests within 24 hours and enters data in applicant tracking system.
• Keeps applicant tracking system and open position reports up to date and accurate.
• Updates interview and applicant information in applicant tracking system.
• Prepares documentation for Affirmative Action files.
• Provides weekly progress reports to Sr Manager.
• Provides general support to Human Resources department.
• Coordinates and oversees projects as assigned by Sr Manager or VP.
• Prepares reports and spreadsheets for Sr Manager and/or hiring managers.
• Participates in departmental meetings and events.

Qualifications   

• Bachelor’s degree in related field or equivalent experience. If equivalent experience, high school diploma required.
• At least 3 years’ full cycle recruiting in a corporate or agency environment, some of which is call center recruitment.
• Minimum of 1 year leadership experience.
• Experience navigating within an applicant tracking system required.
• Proficient in MS Office, with experience in scheduling appointments in Outlook.
• Strong knowledge of Human Resources law.
• Demonstrated ability to fully understand the recruitment process.
• Demonstrated leadership skills.
• Strong knowledge of the recruitment process to understand position requirements, to optimize company fit and candidate selection.
• Demonstrated ability to be persuasive and compelling in promoting the company, the position and negotiating job offers.

Core Competencies    

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility   

Primarily sedentary, able to sit for long periods of time, able to answer telephones.   

Physical Requirements   

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility and to other office locations approximately once per quarter. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.    

Environmental Conditions   

Office and/or Work-from-home (WFH) environment.   

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.   

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.    

Please view Equal Employment Opportunity Posters provided by OFCCP here.   

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.   

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.   

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