Content Management Specialist (Remote)

AdministrativeRemote, United States


Description

American Specialty Health Incorporated is seeking a Content Management Specialist to join our Consumer Health Information department. This position will support CHI in all aspects of content management, Quality Assurance, and reporting. This includes generating reports, maintaining, and reporting QA metrics, supporting annual review, supporting department initiatives.

Salary Range

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $45,000 to $50,000 Full-Time Annual Salary Range

Remote Worker Considerations:

Candidates who are selected for this position may be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment.

Responsibilities

  • Supports Content Management processes and procedures including loading and linking content into Content Management system, generating reports, and maintaining production spreadsheets. Maintains process documents and materials in support of department and corporate goals, program design, and client deliverables.
  • Works collaboratively with CHI leadership to implement and maintain QA initiatives and reporting requirements.
  • Works collaboratively with CHI team generate publishing status reports.
  • Supports publishing QA by maintaining vital reportable documents.
  • Support maintenance of records of all health content review dates, revisions, and updates.
  • Supports CHI web content management system maintenance, data input, and reporting as needed.
  • Supports ongoing content management including periodic review and maintenance of digital resources and website contents.
  • Supports project production schedules, including updating production calendars, and report generation to ensure timely deliverables.
  • Supports ongoing content management by generating and integrating reports from multiple data sources.
  • Accurately track significant amounts of information on spreadsheets, able to identify and troubleshoot errors on spreadsheets.
  • Implements procedures to support department programs, tasks, and functions, including research, content management system uploading and accuracy assessments.
  • Implements procedures to support content QA testing, and delivery of content/materials to clients.
  • Collaborates with other departments to facilitate or create effective tracking and/or workflow solutions for programs, tasks, and functions.
  • Supports the coordination of internal and external deliverables as it relates to new health content, annual review content, customized client content, and other health improvement program materials.
  • Communicates on an on-going basis with CHI members, clinical staff, and other departments, where necessary, to ensure all parties are kept up to date on the status of current or upcoming deliverables.
  • Supports and maintains follow up of all tracking documents to ensure timely and accurate completion of tasks and function.
  • Provides timely reports and updates on programs, tasks, and functions as needed.
  • Troubleshoots and analyzes problems or potential problems effecting programs/tasks/functions, and recommends effective, practical solutions to Manager.
  • Maintains security and confidentiality of all documents, including password protected electronic files.
  • Supports corporate policy, quality improvement, and accreditation initiatives.
  • Attends all meetings as requested.

Qualifications

  • Bachelor’s degree or equivalent experience. If equivalent experience, high school diploma required.
  • Highly proficient in Microsoft Excel, Word, and PowerPoint.
  • Highly proficient in Web based collaborative applications including SharePoint, and Miro.
  • Experience providing project/program tracking support and/or working with or support of clinical staff preferred.
  • Preference for experience in content management and digital commerce applications such as, Tridion and nopCommerce.
  • Preference for experience in data visualization applications such as Tableau.
  • Experience working in a cohesive team environment.
  • Excellent written communication skills with demonstrated accuracy in grammar, spelling, and sentence construction.
  • Ability to work independently with attention to detail resulting in a demonstrated low error rate.

Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task, and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
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