Apex Group Careers

As Assistant Manager you will be responsible in supporting the Manager to maintaining a high performing team. You will be expected to build and sustain excellent client relationships and help achieve our mission of delivering excellent client service.

You will ensure the efficiency of the team is maintained and is in line with the Company’s procedures, deal with client requests for assistance and meet the Company’s SLAs. An ability to apply the relevant regulations and rules associated with Apex’s business activities and guide junior members of staff accordingly.

Operations:

• Client service tasks are planned and executed accurately and on time.
• Ensure that errors are captured and reviewed for improvement opportunity.
• Work with other Team Managers and the Senior Team to achieve all service delivery objectives whether internal or external
• Work with the Accounting Team to ensure all client accounting requirements are met satisfactorily
• Act as an Authorized Signatory

Development of People:

• To specifically provide the necessary coaching to staff to ensure that team deliveries are at the superlative level.
• To truly foster the spirit of teamwork and client service excellence across the brief.
• Client Relationship Management:
• Establish and maintain professional day to day relationships with key clients
• Maintain fluent revenue recording, invoicing and collection processes
• Maintenance of individual client revenue forecasting models
• Conduct with each client a periodic service review to support the CRM initiative.
• Seek and secure follow on revenue opportunities in conjunction with the Senior Team.
• To successfully adopt new funds ensuring flawless set up process.

Skills Required:

• Have at least 3 years working within a financial institution, preferably within P.E.
• Ability to reflect and review your actions and motivate yourself and your team
• Think creatively and deliver pragmatic solutions
• A confident manner and the ability to use appropriate styles of communication with your clients
• An ability to work under pressure
• General knowledge of banking/administration systems
• Possess personal qualities of integrity, good communication and discretion
• Role Model

• A genuinely unique opportunity to be part of an expanding large global business;
• Competitive remuneration commensurate with skills and experience;
• Training and development opportunities