Lead Systems Engineer
Description
Other Responsibilities:
- Deploying new systems/solutions as required.
- Monitor and maintain AJMN’s systems stability and performance, and resolves any impact to service, ensure key performance indicators, and service-level agreements are met.
- Identify and resolve faults, incidents, problems, service requests and change requests from the AJMN Service Desk in a professional manner to agreed service levels.
- React to security incidents by performing necessary operations as determined by the Incident Response team.
- Ensure that problems are documented with detailed diagnosis that is accurate and compliant with existing processes.
- Review implementation plans, solutions designs and critical changes or releases.
- Supervise Senior Systems Engineers and Systems Engineers.
Additional Responsibilities:
- Point of escalation for Senior & systems engineers on critical and complex systems issues.
- Provision new servers and storage systems as required.
- Maintain accurate systems information for provisioned servers and systems.
- Coordinate with other Technology teams.
- Support multiple Technology teams across the whole of Al Jazeera locally.
- Proactive in detecting systems issues and ensuring systems quality.
- Actively transfer information between one shift and the next.
- Train and mentor technicians, fellow engineers on existing and newly acquired systems.
- Perform other duties as assigned from time to time by his/her superiors/DLM.
Education:
- Bachelor or higher in IT, Computer Science or related field or exceptional prior experience
- Tertiary qualifications in IT systems related Industry Standard Certifications preferred. Advanced Certifications is a plus.
- Experience:
- 8+ years in IT and Technology domain
- 4+ years in similar role preferred
- Proven experience in installing, configuring and troubleshooting Windows /UNIX /Linux based environments.
- design and review of information and operational support systems
- Experience with back office products
- Experience with Virtualization and Cloud Services
- Experience with Enterprise backup & monitoring systems