Lead Systems Engineer

Technology & Network Operations Washington D.C., District Of Columbia


Description

Position at Al Jazeera Media Network

Other Responsibilities:
  • Deploying new systems/solutions as required. 
  • Monitor and maintain AJMN’s systems stability and performance, and resolves any impact to service, ensure key performance indicators, and service-level agreements are met. 
  • Identify and resolve faults, incidents, problems, service requests and change requests from the AJMN Service Desk in a professional manner to agreed service levels. 
  • React to security incidents by performing necessary operations as determined by the Incident Response team. 
  • Ensure that problems are documented with detailed diagnosis that is accurate and compliant with existing processes. 
  • Review implementation plans, solutions designs and critical changes or releases. 
  • Supervise Senior Systems Engineers and Systems Engineers.
Additional Responsibilities:
  • Point of escalation for Senior & systems engineers on critical and complex systems issues.
  • Provision new servers and storage systems as required.
  • Maintain accurate systems information for provisioned servers and systems.
  • Coordinate with other Technology teams.
  • Support multiple Technology teams across the whole of Al Jazeera locally.
  • Proactive in detecting systems issues and ensuring systems quality.
  • Actively transfer information between one shift and the next.
  • Train and mentor technicians, fellow engineers on existing and newly acquired systems.
  • Perform other duties as assigned from time to time by his/her superiors/DLM.

Education:

  • Bachelor or higher in IT, Computer Science or related field or exceptional prior experience
  • Tertiary qualifications in IT systems related Industry Standard Certifications preferred. Advanced Certifications is a plus.
  • Experience:
  • 8+ years in IT and Technology domain
  • 4+ years in similar role preferred
  • Proven experience in installing, configuring and troubleshooting Windows /UNIX /Linux based environments.
  • design and review of information and operational support systems
  • Experience with back office products
  • Experience with Virtualization and Cloud Services
  • Experience with Enterprise backup & monitoring systems