Contact Centre Representative

Visitor Services Toronto, Ontario


Description

Requisition Id: 2022-437
Number of Positions: 3
Job Status: Temporary Part-Time
Hours & Days of Work: up to 24 hours per week; must be available to work weekdays, evenings and weekends
Minimum Rate: $22.71
Maximum Rate: $28.38
Target Start Date: 09/06/2022
Target End Date: 04/10/2023

Contact Centre Representative

Temporary Part-time

(Up to 24 hours per week; must be available to work weekdays and weekends; must be available to work onsite)

 

           ART + AUDIENCE + LEARNING

 

Do you put your clients first and go the extra mile to make a difference? Are you motivated by accomplishing your goals and delivering your best to make an impact? Do you have high attention to detail and visual concentration? Do you believe that art has the power to spark conversation, create community, and change lives? If you answered yes, the Contact Centre Representative opportunity at the AGO might be the right fit for you!

 

This is an incredible opportunity to be a part of the AGO - one of the largest art museums in North America. The AGO’s vision is to lead global conversations from Toronto through extraordinary collections, exhibitions and programs, and by reflecting the people who live here.  Our values are: to lead with quality; be inclusive and accessible; lead with contemporary relevance; be adaptable and flexible; achieve financial equilibrium. The AGO is taking steps to build our capacity to actively work on addressing issues of inclusion, diversity, equity and accessibility in our galleries, programming and workplace. This includes innovative, new initiatives like the recent crowdfunding campaign to acquire a Kusama Infinity Mirror Room, as well as the launch of our 25 and under free program and the introduction of a $35 annual pass that provides access to all exhibitions. There has never been a more exciting time to join an organization that is disrupting the traditional way of looking at an art museum!

 

The Contact Centre Representative will work to promote membership benefits, sales, and renewals and solicit upgrades and conversions when answering inbound calls from members, those who wish to become members as well as ticket buyers. As the first point of contact for the general public, members, teachers and groups, he/she/they will provide detailed customer service. He/She/They will sell gallery admissions and programs; coordinate the scheduling of school and group tours; process all associated payments; facilitate groups on site; and perform follow up as needed to close sales. The Contact Centre Representative will also assist with all membership promotional activity, which includes telemarketing, direct mail and email renewal and acquisition programs.

 

This role is best suited for someone who has:

  • 3 years demonstrated experience in membership sales and customer service
  • Well developed knowledge of customer service principles and membership practices
  • Well developed sales ability and initiative
  • Understanding of and commitment to superior client servicing
  • Well-developed computer proficiency, data entry and keyboarding skills; and directly related experience of applicable computer programs such as Raisers Edge or other fund raising software.  Knowledge with POS, Windows, Microsoft Office Suite.
  • 3 years’ experience in cash handling, credit cards, balancing, making change / creating deposits
  • Knowledge of call center telephony and technology
  • Experience in a call center or customer service environment
  • Well developed verbal and written communication skills; demonstrated written communication skills to draft correspondence and summaries.
  • Demonstrated experience using membership, ticketing or reservation systems
  • Problem solving and complaint response skills
  • Well developed public relations and interpersonal skills

 

The AGO continues to build a high-performance culture as an employer-of-choice, with strong staff and volunteer satisfaction and engagement aligned to the AGO’s compelling mission, vision and values. At the AGO, we are committed to fostering a diverse and inclusive workplace and are dedicated to hiring employees who reflect the communities we serve. We welcome and encourage candidates who are women, BIPOC, LGBTQ2S+ and people with disabilities to apply for this new and exciting role. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.

 

Art is at the centre of everything we do.

External Application Deadline: 08/19/2022