Director - Counseling, Health and Wellness

Staff Exempt Boston, Massachusetts


Description

To be considered for this position please apply at: https://bit.ly/2UsxWIH

Suffolk University is a private, coeducational, nonsectarian university located in Boston, MA. Founded in 1906, the University enrolls over 7,000 students and offers bachelors, masters, and doctoral degree programs in its Law School, College of Arts & Sciences, and Sawyer Business School. The University has been woven into Boston’s thriving urban landscape, offering a truly immersive environment in which to live, learn, and explore. It is the ideal location for Suffolk to provide students with the keys to successful lives and careers: access, opportunity, and experience.

 

Counseling, Health & Wellness (CHW) is a fully integrated center providing counseling services, health services, wellness education, and self-help and other resources. The IACS accredited counseling center provides high quality, direct psychological counseling and crisis intervention services to a very diverse population of undergraduate, graduate, and law school students. The health clinic provides students with a number of healthcare services including physical exams, diagnosis and treatment of acute illnesses, evaluation and treatment of injuries, diagnostic testing and blood work, and vaccines. This integrated approach affords the opportunity for considerable collaboration between counseling, health, and wellness providers in a variety of interdisciplinary programs, and is designed to provide holistic care to Suffolk students. Most recently, the director of CHW has played a critical leadership role in the University’s response and planning related to COVID-19.

Summary of the Position

Reporting to the vice president for student affairs and dean of students, the director of counseling, health and wellness provides leadership as well as clinical and managerial expertise to a strong team of college mental health clinicians, medical providers, wellness educators, and administrative staff. Counseling, Health and Wellness offers a broad array of services including scheduled and walk-in medical and mental health visits, telecounseling, urgent care and crisis intervention, peer education, pharmacological consultations and treatment, campus outreach programs, and holistic health education. In addition, a student health insurance program, a partnership with Massachusetts General Hospital and an off-campus psychological and medical referral service, is associated with CHW. The director is an integral member of the student affairs division and works collaboratively with numerous units including the dean of students, residence life and housing, international student services, academic support, diversity services, Title IX, risk management, and university police and security to address coordinated support for student success as well as crisis management. The director is responsible for developing and maintaining an annual operating budget of just over $200,000 and managing a highly skilled and passionate team of 21 professionals, six graduate counseling trainees, and eight graduate/undergraduate student workers.

Primary Duties/ Responsibilities

Administrative Management

  • Oversee mental health and medical clinical care, including clinical quality management, doctoral level psychotherapy and psychiatric care, outreach and consultation, professional and peer education programs, risk management, and staff professional development.
  • Implement and monitor compliance with all local, state and federal regulations pertaining to a mental health and healthcare delivery system.
  • Hire, train, supervise, and evaluate clinical and administrative staff assigned to CHW Center.
  • Coordinate the development and preparation of the annual budget and the annual report.
  • Provide leadership in departmental and divisional strategic planning activities, program review activities, assessment and learning outcome activities.
  • Manage CHW external contracts, including the MGH partnership, agreements regarding after-hours phone counseling, Suffolk student health insurance, the Center’s EMR system, online education and prevention modules, and others as clinically and/or administratively appropriate.
  • Identify quality improvement opportunities, service improvements, and emerging trends.
  • Compile statistics and conduct research to evaluate and report program effectiveness.
  • Oversee the maintenance of CHW electronic medical record-keeping system; ensure confidentiality of information and FERPA and HIPAA compliance.
  • Attend and conduct a variety of University and Division of Student Affairs meetings as assigned, including the CARE Meeting, Week-in-Review Meeting, and Incident Command Meeting, as well as participate in campus and community committees.

 

Clinical/Administrative Supervision and Training

 

  • Work collaboratively with the medical consultant to develop and implement a comprehensive program for clinical medical services which addresses medical and administrative supervision of health staff and current standards of practice in medicine.
  • Develop, implement, and evaluate health clinic policies and procedures.
  • Coordinate appropriate malpractice insurance and certifications of staff training/qualifications (e.g. CPR, first aid, AED, blood-borne pathogens).
  • Via supervision of the nurse practitioner/assistant director of medical operations, ensure that all equipment and supplies are available in good working order and calibrated per manufacturer’s guidelines, as well as oversee licensed lab and hazardous waste management.
  • Provide oversight for the quality of psychiatry services and mental health care provided by practitioners at the doctoral, social work, and pre-doctoral levels.
  • Develop, implement, and evaluate counseling services policies and procedures.
  • Via supervision of the Associate Director/APA Training Director, oversee and direct scope of services, staffing and educational quality of APA-approved doctoral health psychology counseling internship program and a counseling practicum program.

Direct Care and Consultation 

  • Provide direct care for students seeking mental health services, including clinical assessment, individual and group counseling, and documentation.
  • Provide emergency on-call support via CHW “Counselor on Call” system and, as needed, in major campus crises.
  • Serve as a resource and consultant to the campus community on issues related to student mental health and clinical health services.

Prevention, Education and Outreach

  • Coordinate and facilitate prevention and education holistic health programs to the campus community, and coordinate student referral services to on- and off-campus mental health and medical resources.
  • Via supervision of the Assistant Director for Wellness Education, coordinate and facilitate student and family orientation workshops and outreach and training programs for resident assistants, student leaders, faculty, staff, and the general Suffolk community.
  • Coordinate services with Disability Services, Residence Life, and other administrative units to address students’ comprehensive health and wellness needs.

History of the Position

In fall 2013 Suffolk University embarked on a new approach to medical and mental health care as its counseling center and walk-in medical clinic merged into one cohesive department utilizing an integrated approach focused on the holistic care of all students. The newly hired director at the time, Dr. Jean Joyce-Brady, oversaw this transition and has served in the director role ever since. Through her leadership and professionalism, the Counseling, Health & Wellness Center has grown into a highly functioning, well-respected department on campus. Dr. Joyce-Brady will retire this August and leaves behind a strong foundation from which the next director can build upon to help CHW continue to excel and reach new heights.