The Registrar’s Assistant is responsible for the processing of many of the University Registrar’ Office core functions including special registrations, university transcripts and enrollment verification's. In addition, this position provides support to the University’s Ram Registration and Financial customer service area.
Operating as the first level of contact for customers who make inquiries to the University Registrar’s Office internal phone line and email. This position supports the staff of the Ram Center’s and their registrar related phone lines and escalated cases.
Manages the University’s transcript request process for official transcripts via the National Student Clearinghouse as well requests for unofficial transcripts for alum/non active students.
Processes all enrollment and degree verification requested by students and problem solves any from the National Student on student enrollment and degrees.
Processes all special registration requests for overrides and unique cohorts including but not limited to: Study Abroad, Independent studies, INTO pathway and academic English programs, Moakley Center and Fidelity Program registrations.
Receiving, sorting, and distributing USPS and inter-office mail to the office’s staff.
Working on other special projects and duties as assigned including, but not limited to, orientation and commencement.
Commitment to highest quality of customer service.
Excellent presentation and communication skills and a desire to closely interact with the diverse members of a university community.
Strong organizational skills, technical aptitude, and attention to detail.
Ability to operate independently, manage multiple competing priorities, and exercise good judgment.
Minimum 1 year of work experience in an office setting, preferably in a registrar’s or admissions office.
Experience working with a student information system; strong preference for experience with Ellucian’s Colleague student information system.
Strong working knowledge of the applications in the Microsoft Office Suite.