Account Performance Manager

Sales London, ON


Account Performance Manager


Are you driven and self-motivated? Do you thrive in a collaborative environment? Do you pride yourself on building and maintaining strong relationships? If you answered yes to these questions, consider applying for the role of Account Performance Manager at CARPROOF!


Company Profile


CARPROOF, a unit of IHS Markit (Nasdaq: INFO), is Canada’s definitive source of automotive information, delivering vehicle history, appraisal and valuation. Drawing on millions of data records from thousands of unique sources, its products enable used vehicle buyers and sellers to make informed decisions. CARPROOF is trusted to provide impartial and comprehensive information to dealerships, vehicle manufacturers, consumers, major auctions, governments, insurance providers and police agencies. Dedicated to transparency since its founding in 2000, the company has been named one of Canada’s 50 Best Managed Companies, and was also honoured with Deloitte’s Technology Fast 50™ and Fast 500™ awards.


Job Details


CARPROOF is looking for an Account Performance Manager to be the subject matter expert on CARPROOF products and services. This includes understanding all potential use-cases and communicating the ROI of implementing best practices with our key strategic partners.


In this position, you will:

  • Build relationships with our dealer partners
  • Provide coaching and training to increase usage of CARPROOF’s products and services in all applicable dealership departments
  • Monitor account behaviors and workflow, and build action plans to accomplish objectives
  • Provide and review monthly reports with key external stakeholders
  • Identify additional revenue opportunities and collaborate with Regional Sales Managers to develop and execute strategic plans
  • Represent your customers to both the Marketing and Product Management departments by actively providing marketing and product feedback


Approximately 25% of the Account Performance Manager’s time will be spent in dealerships and 75% of their time will be in the office.


Depending on the successful incumbent’s level of experience, there is potential for this to become a Senior Account Performance Manager role.


Position Responsibilities


Under the supervision of the Sales and Retention Manager, you will:


  • Maintain and maximize revenue across your client-base through:
    • Increasing product utilization and customer retention through the demonstration of product use-cases and their ROI
    • Establishing a coaching relationship with assigned accounts
    • Reviewing monthly product usage reports with key stakeholders
  • Collaborate with Regional Sales Managers on executing plans for dealer groups and dealerships in your region
  • Actively engage with at least 8 clients per day
  • Prepare and execute presentations to demonstrate value in the CARPROOF family of products
  • Perform effective training and demos on how to use our products, and address any resulting questions or concerns
  • Make recommendations for continuous improvement at CARPROOF, including process and products
  • Leverage our CRM database to identify opportunities, run reports, and track and maintain accounts


Experience and Skills Required


  • A background demonstrating your competitive nature
  • Dealership or extensive industry experience
  • Proven track record that demonstrates a will to win
  • Excellent time management skills
  • A positive attitude and desire to celebrate wins
  • Ability to work well individually and as part of a team
  • Strong communication and presentation skills
  • Motivated self-starter
  • Very adept at identifying and solving problems



The successful candidate will share CARPROOF’s core values which are: Be the solution, embrace change, commit and deliver, and powered by passion.

This full-time position includes base salary commensurate with experience, performance bonuses, health/dental benefits and an optional RRSP match program.


If you are interested in applying for this position, please visit our website.

We thank all applicants for their interest, however only those selected for an interview will be contacted.


CARPROOF is an equal opportunity employer. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply and we will work with you to meet your accessibility needs.