Bilingual Account Manager

Sales Quebec, Canada


Description

Are you driven and self-motivated? Do you thrive in a collaborative environment? Do you pride yourself on building and maintaining strong relationships? If you answered yes to these questions, consider applying for the role of Account Performance Manager at CARFAX!

Why CARFAX Canada?

We’re the best at data; that’s why we’re Canada’s choice for detailed vehicle information. We’ve been growing for over 18 years and we know that our incredible team is what’s driven us forward, so we like to keep them incredible. The CARFAX Canada kitchen is always stocked with fresh, organic fruit, not to mention a wide range of coffee options. We offer social events like pub nights and disc golf, and wellness initiatives like in-house yoga and massage! We also have RRSP matching and an amazing benefits program, so you won’t have to worry about things like vision, dental, physiotherapy etc. On top of all that, we invest in the future of our employees – we have a comprehensive leadership training program and each team member has their own professional development budget, so they can continually build their skillsets. Plus, we support our community by participating in group volunteer opportunities and donating to the causes that matter to our team. So why work at CARFAX Canada? Because life’s too short not to work somewhere awesome.

Job Details

CARFAX is looking for an Bilingual Account Manager to be the subject matter expert on CARFAX products and services. This includes understanding all potential use-cases and communicating the ROI of implementing best practices with our key strategic partners.

In this position, you will:

  • Build relationships with our dealer partners
  • Provide coaching and training to increase usage of CARFAX’s products and services in all applicable dealership departments
  • Monitor account behaviors and workflow, and build action plans to accomplish objectives
  • Provide and review monthly reports with key external stakeholders
  • Identify additional revenue opportunities and collaborate with Regional Sales Managers to develop and execute strategic plans
  • Represent your customers to both the Marketing and Product Management departments by actively providing marketing and product feedback.
  • In this role, you will travel 25-40% of the time. The remainder will be spent in your in-home office in Quebec.

Position Responsibilities

Under the supervision of the Account Performance Team lead and Client Engagement Manager, you will:

  • Maintain and maximize revenue across your client-base through:
    • Increasing product utilization and customer retention through the demonstration of product use-cases and their ROI
    • Establishing a coaching relationship with assigned accounts
    • Reviewing monthly product usage reports with key stakeholders
  • Collaborate with Regional Sales Managers on executing plans for dealer groups and dealerships in your region
  • Prepare and execute presentations to demonstrate value in the CARFAX family of products
  • Perform effective training and demos on how to use our products, and address any resulting questions or concerns
  • Make recommendations for continuous improvement at CARFAX, including process and products
  • Leverage our CRM database to identify opportunities, run reports, and track and maintain accounts

Education and experience required:

  • Bilingual -territory coverage is QC
  • A background demonstrating your competitive nature
  • Dealership or extensive industry experience
  • Proven track record that demonstrates a will to win
  • Excellent time management skills
  • A positive attitude and desire to celebrate wins
  • Ability to work well individually and as part of a team
  • Strong communication and presentation skills
  • Motivated self-starter
  • Very adept at identifying and solving problems

Requirements

  • Ability to build relationships
  • Proficient in analyzing data & trends
  • Strong coaching & influencing skills
  • Need to exhibit excellent communication skills
  • Very adept at identifying and solving problems
  • Proven time management skills are vital
  • Strong industry knowledge is an asset

CARFAX Canada’s core values are: Integrity, Objective, Customer Advocate, Solutions-Oriented and Transparent. The successful candidate will share these values.

Compensation includes base salary commensurate with experience, performance bonuses, health/dental benefits and an optional RRSP match program.

If you are interested in applying for this position, please visit our website. 

https://www.carfax.ca/about-carfax/work-at-carfax

We thank all applicants for their interest; however only those selected for an interview will be contacted.

CARFAX Canada is committed to providing accommodations for people with disabilities. If you require an accommodation during the application or selection processes, please advise in your cover letter.