Service Desk Engineer

Technology & Network Operations Division London, United Kingdom


Description

Position at Al Jazeera Media Network

Summary:

Provide first‐line support for all Al Jazeera user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications locally and within Europe.

Contract Type: Freelance
Daily Rate: £150 

Key Responsibilities and Accountabilities:

  • Respond to end user Incidents and Requests (Calls, E‐mails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
  • Support and maintain On‐Air systems and core business applications (iNews, NewsBrowse, Outlook, Telephone Systems, Web feed, etc…).
  • Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) To ensure business continuity and provide support remotely when required.
  • Telephone Systems, Web feed, etc…).
  • Diagnose, troubleshoot and resolve issues related to hardware, software, network, and communication devices.
  • Create and maintain solution and process documentation.
  • Proactively deal with consumable ordering and basic maintenance tasks
  • Accurately Record all IT hardware & software assets using the followed Asset Management process.

Job Requirements and Qualifications:

  • IT qualifications are not required as long as the candidate can demonstrate willingness to learn.
  • 2 years of experience in related field
  • Excellent written and verbal communication
  • Troubleshooting and Problem Solving Skills
  • Logical thought process
  • Very organised with a strong attention to detail
  • Basic IT technologies, networking and various operating system setup, configurations and technical support skills will be a plus.