Service Desk Engineer

Technology & Network Operations Division London, United Kingdom


Position at Al Jazeera Media Network


Provide first‐line support for all Al Jazeera user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications locally and within Europe.

Contract Type: Freelance
Daily Rate: £150 

Key Responsibilities and Accountabilities:

  • Respond to end user Incidents and Requests (Calls, E‐mails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
  • Support and maintain On‐Air systems and core business applications (iNews, NewsBrowse, Outlook, Telephone Systems, Web feed, etc…).
  • Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) To ensure business continuity and provide support remotely when required.
  • Telephone Systems, Web feed, etc…).
  • Diagnose, troubleshoot and resolve issues related to hardware, software, network, and communication devices.
  • Create and maintain solution and process documentation.
  • Proactively deal with consumable ordering and basic maintenance tasks
  • Accurately Record all IT hardware & software assets using the followed Asset Management process.

Job Requirements and Qualifications:

  • IT qualifications are not required as long as the candidate can demonstrate willingness to learn.
  • 2 years of experience in related field
  • Excellent written and verbal communication
  • Troubleshooting and Problem Solving Skills
  • Logical thought process
  • Very organised with a strong attention to detail
  • Basic IT technologies, networking and various operating system setup, configurations and technical support skills will be a plus.