Sales/Service Center Manager

General Management Bridgeport, New Jersey
Salary: USD 88500 Annually


We’re Hiring for a Sales/Service Center Manager!   

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!  

THE ROLE: The Sale/Service Center Manager is responsible for achieving and maintaining profitability (Sales) of a Xylem service center through the management of daily sales, operations and the delivery of exceptional customer service. Will ensure the highest standards in the attraction, recruitment and development of a world class team of service and operations professionals.  We offer a full benefits package to include Flexible Time Off (FTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits.     

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   

  • Oversee all aspects of rental and sales activities to achieve the budgeted sales margins, income and expense goals
  • Manage labor, maintenance and repair costs while maintaining product quality
  • Maintain and develop effective workflows and systems to reach financial and operational excellence.
  • Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals
  • Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization
  • Develop strategies for increasing capacity within service center to support service and repair on Xylem product lines.
  • Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC).
  • Satisfy customer, corporate and contractual reporting requirements and needs
  • Performance management; Coach and develop team and encourage the culture modeling Xylem’s Core Values
  • Ensure the maintenance of a hazard-free work environment and safe operations; Serve as a role model
  • Other duties may be assigned based on the business needs

Performance Metrics  

Safety Score Card (IFR/ISR)
Operating Income
Inventory Accuracy
Sales & Orders
Working Capital (accounts receivable)
Customer Service (Net Promoter Score)  


  • Bachelor’s degree in Arts or Science with a concentration in Business, Operations Management or related field; or equivalent
  • Minimum of 5 years’ in industrial and/or relatable leadership experience within a complex operations environment
  • Previous business management experience, including direct P&L responsibility
  • 3 - 5 years’ experience in related field of pumps, pumping systems, equipment rental or construction preferred
  • Strong business acumen and management skills including the ability to make decisions with minimal supervision
  • General knowledge of the operation and maintenance of a facility
  • General knowledge of mechanical/pumping designs; hydraulics; water flow; diesel, gas and electric motors preferred

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) - Light lifting (20-25 pounds), office environment  

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)  

  • Office:  Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
  • Shop/Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.
  • Travel:  As required to fulfill the duties listed above. Other travel as needed or required by the company.

SALARY: The estimated salary range for this position is $88,500 to $135,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.  

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.  

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.  

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.