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Unified Communications and Network Engineer
Description
Wallick Mission: Opening doors to homes, opportunities, and hope.
Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are Care, Character and Collaboration.
Position Summary: In accordance with Wallick Mission and Values, the Unified Communications & Network Engineer serves as the technical lead for Wallick Communities’ communications and network ecosystem. This role designs, implements, and maintains enterprise voice, data, video, messaging, collaboration platforms, and network infrastructure supporting these services. Responsibilities include QoS configuration, LAN/WAN optimization, integration with Ubiquiti gear, and ensuring secure, reliable, and high-performing communication and network services across all communities and corporate offices. The position also includes budget ownership and vendor management.
Qualifications Required:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in unified communications and network engineering (VoIP, LAN/WAN, VLANs, COTs, routing, switching).
- Experience with Ubiquity, Microsoft Teams Phone, Yealink, Apple, Polycom, SIP, SBCs, PSTN, QoS, and E911.
- Strong knowledge of network security principles and troubleshooting skills.
- Excellent documentation, project execution, and cross-functional communication skills.
- Strong problem-solving skills and the ability to work in a team environment.
Functions and Responsibilities:
- Design and Implementation: Develop and deploy unified communication systems that integrate messaging, voice, video, collaboration tools, faxing, and cellular technologies.
- Maintenance and Troubleshooting: Maintain and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, cellular networks, and related devices.
- Performance Monitoring: Ensure systems meet performance, availability, and security requirements through monitoring, testing, and tuning.
- Collaboration: Work closely with other IT professionals, such as network engineers, application developers, and security analysts, to deliver integrated solutions and enhance end-user experience.
- Documentation: Develop and document standard operating procedures, installation guides, user manuals, and training materials.
- Vendor Management: Collaborate with vendors, service providers, and stakeholders to understand requirements, provide technical advice, and ensure alignment with organizational goals.
- Cellular Technology Management: Oversee the integration and management of cellular voice and data services, including coordination with cellular service providers and ensuring optimal performance.
- Continuous Improvement: Stay up to date with the latest industry trends, technologies, and best practices related to unified communication and cellular technologies.
Physical Demands: Position requires work to be performed in office and field settings. Extensive use of a computer, keyboard and mouse; requires lifting, walking, talking, seeing and hearing. Must be able to work in a fast-paced environment.
Work Environment: Work takes place in an office setting with moderate noise levels. Travel is required.
*Employment is contingent upon passing a pre-employment background check and drug screen.
