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Resident Service Coordinator
Description
Service Coordinator Job Description
Position: Service Coordinator
Direct Supervisor: RRN Executive Director
Purpose:
To identify the social, emotional, employment, education, and medically related needs of all
residents on an individual and group basis and provide services to meet those needs.
Hours:
The Service Coordinator may work with several different facilities; hours required will vary per
facility. The position is part-time, Monday through Friday, and the number of hours will depend
upon the facilities served.
Qualifications:
Associate’s degree or higher in human services or related field; bachelor’s degree preferred.
A minimum of three years of experience serving low-income individuals, families, seniors,
and/or persons with disabilities, or related populations.
General Duties:
A. Service Development, Linkage, and Coordination
Identifies, distributes information about, and links residents to existing community services
that help to improve housing stability, increase self-sufficiency, and build safe and
supportive communities.
Conducts assessments to determine individual and group-level resident goals, interests,
and needs.
Creates a network, and directory, of local social service agencies to facilitate residents’
access to resources, programs, and services.
Maintains confidentiality with respect to information shared by residents and services
provided to residents. Professionalism is essential in this position.
B. Community Building
Works with residents to develop a sense of fellowship and community using organization
and facilitation skills. This may involve the development of resident associations,
community-based newsletters, welcoming committees, orientation packages, support
groups, etc.
Assists residents in securing and/or creating social, community-oriented programming
opportunities, which meet the recreational, health, educational and spiritual needs of
the housing community.
C. Outreach and Advocacy
Raises awareness among local service providers of the needs of residents of the housing
community and promotes partnerships that helps residents gain access to needed
services.
Refers for case management any resident experiencing problems that threaten health, safety and continued independence, while supporting the resident in remaining at home. Provides follow-up to referrals to ensure appropriate service delivery. Helps residents apply for fair hearings when there is reason to believe the resident is
eligible for a denied service.
Helps market the housing property through networking contacts in the community.
D. Record Keeping and Other Considerations
Keeps appropriate resident files that document conversations with or about residents,
problems identified, referrals made on behalf of residents, residents' refusal or
acceptance of services, and residents’ progress.
Completes reports regarding services provided, resident outcomes, and resident
satisfaction, as required.
Develops a working knowledge of housing rules and issues such as reasonable
accommodations, the lease and lease violations, etc.
Assumes additional responsibilities as requested.
Skills and Experience
Knowledge of community support services available to residents of family and/or senior
housing developments as well as the eligibility requirements for accessing those services.
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Experience working with older persons and/or families in a direct service capacity,
especially in the areas of advocacy, self-sufficiency, service negotiation and community
building.
Experience using Microsoft Office suite (Word, Outlook, Excel, etc.), data management
tools (i.e., databases), and the internet.
Ability to establish trusting relationships with residents; individually, and as a group.
Ability to listen to and assist residents in defining their problems; to help identify possible
solutions and resources.
Ability to seek input from residents to research possible service vendors, to evaluate
services delivered and made adjustments, if needed.
Ability to counsel or advocate in non-judgmental ways to empower residents to make
personal decisions and enhance their self-esteem and independence.
Ability to develop community-oriented activities that build bridges between people,
promote active interest in the life of the property and generate resident self-sufficiency.
Ability to effectively plan, organize, develop, implement and interpret programs, goals,
objectives, policies and procedures.
