Description

• Care – We show compassion and respect for everyone.
• Character – We do the right thing, even when no one is looking.
• Collaboration – We work together to achieve more.

Position Summary:
The Training Specialist – Affordable Housing Operations plays a vital role in developing and delivering training to Wallick’s Affordable Housing associates. This role creates authentic, engaging learning experiences that build practical skills and change on-the-job behaviors by creating and delivering training in a variety of formats - including in-person, virtual, and computer-based training sessions. This position collaborates with operations leaders and subject matter experts to ensure that training solutions are aligned with business goals, operational realities, and associate development needs.

Qualifications Required:

• 4+ years of experience in training, instructional design, or associate development, preferably in property management, maintenance services, or customer-facing operations.
• Experience creating and delivering training across diverse modalities (classroom, virtual, and self-paced).
• Knowledge of affordable housing operations, maintenance practices, leasing, or compliance is strongly preferred.
• Familiarity with Learning Management Systems (LMS), SharePoint, and tools like Captivate or Camtasia is a plus.
• Strong facilitation and communication skills; comfortable training in both group and 1:1 settings.
• Highly organized and able to manage multiple projects and training rollouts simultaneously.
• Ability to adapt training approaches to meet the unique needs of our AHO associates.
• Must be self-motivated, collaborative, and deeply committed to associate success

Licenses/Certifications:

• Certifications in training or instructional design (e.g., ATD, DISC) are a plus.
• OSHA, maintenance, or housing compliance-related certifications are a plus

Functions and Responsibilities:

• Partner with Affordable Housing leaders to identify training needs and performance gaps across field roles.
• Design and deliver impactful training for Maintenance Technicians, Community Managers, Leasing Agents, and other site-level staff.
• Develop course materials, job aids, and learning paths to support both onboarding and ongoing skill development with an emphasis on experiential learning.
• Facilitate training sessions and materials in various formats: live workshops, virtual classrooms, computer-based modules, and physical training binders.
• Maintain and manage courseware in the Learning Management System.
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and engaging.
• Track training completion and effectiveness; support reporting on key learning metrics.
• Support the evolution of a learning culture that empowers team members and improves resident outcomes.
• Evaluate the effectiveness of training through surveys, assessments, and feedback loops.
• Stay current with industry’s best practices and recommend updates to training strategy.
• Assists with initiatives to increase organizational and individual performance.
• Perform other duties as assigned