The Workforce Management Analyst (WFMA) is responsible for forecasting workload requirements for their respective sites and developing staff rotations that align with the collective agreement and meet each site’s program needs. The WFMA supports the Director Operational Quality with implementing and maintaining the Workforce Management (WFM) framework and processes within the province.

Key Responsibilities:

• Responsible for regional oversight and efficiency of the WFM processes, including forecasting, developing optimal rotations, and capacity planning for all Home Care Programs.
• Attends and facilitates monthly WFM meetings at both site and provincial levels, leads weekly regional managers meetings to drive improvement and ensure consistency across provinces, and conducts quarterly training audits. 
• Promotes workforce management process to all stakeholders across the sites and provides awareness of the WFM framework.
• Participates in process improvements with internal stakeholders through documenting and updating the WFM training manual. 
• Conducts ad hoc and regular data analysis to identify opportunities to improve effectiveness and efficiencies, as part of defined projects. 
• Provides guidance to site management related to hiring and training new service providers and CSAs in order to maintain appropriate and cost-efficient FTE counts.
• Possesses in-depth understanding of KPI performance for all sites and provides recommendations for improvements.
• Promotes workforce processes within the WFM Cycle while maintaining a culture of continuous improvement. 
• Conducts analysis, develops rotational schedule and communication with the union groups and appropriate staff as directed. 
• Prioritizes workforce management requests from management and other stakeholders within the organization. 
• Ensures developed schedules align with collective agreements, program-specific requirements, and provincial employment standards while meeting stakeholder expectations and employee satisfaction. 
• Maintains a working understanding of VON’s collective agreements, including their constraints, and advises if developed schedules are not in compliance. 
• Balances operational efficiency, by ensuring rotations are set up to optimize employee workloads while maintaining patient care. 
• Participates in site labor management meetings as needed, providing insights and implications of various scheduling considerations and decisions.
• Trends visit volume patterns and adjusts staffing levels accordingly.
• Present data, trends and recommendations to various levels of management throughout the organization to help support informed business decisions. Monitors turnover trends for future forecasting.
• Oversees the strategic development and updating of master rotation templates and execution of scheduling process within each region.
• Provides data, reports and participate in the annual budget preparation process and funder reports as required.
• Other duties as assigned.