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Client Contact Centre Supervisor
Description
Client Contact Centre Supervisor
Join a team that’s passionate about pets, people, and exceptional service.
At VetPartners, we believe in making a difference—one call, one conversation, one pet at a time. Our Client Contact Centre is the heart of our connection with pet owners across One Cancer Care, Best for Pet, Vetwest Animal Hospitals, and Adelaide Vet. We’re looking for a Client Contact Centre Supervisor who’s ready to lead with empathy, drive performance, and elevate the client experience.
What You’ll Do:
As a hands-on leader, you’ll guide a small, dedicated team of customer service professionals, ensuring every client interaction—whether by phone or email—is warm, helpful, and memorable. You’ll manage both inbound and outbound communications, resolve enquiries, and champion a culture of care and excellence.
Your Key Responsibilities:
- Lead & Inspire: Mentor and coach your team to deliver outstanding service every day.
- Client Care: Call answering, handle escalations and ensure every client feels heard and supported.
- Quality Focus: Monitor interactions and uphold high service standards.
- Training & Development: Empower your team with the tools and knowledge to succeed.
- Performance & Reporting: Track KPIs and share insights with leadership.
- Continuous Improvement: Identify opportunities to streamline processes and enhance satisfaction.
- Collaboration: Be the bridge between the contact centre and other departments.
What You’ll Bring:
- Proven experience in a supervisory or leadership role within a contact centre or customer service setting.
- Excellent communication and interpersonal skills.
- A proactive, solutions-focused mindset.
- A genuine passion for client service.
- Veterinary industry knowledge is a bonus—but not essential.
Why Join Us?
- Competitive salary based on experience
- Full-time role with flexible hours (38 hrs/week)
- 4 weeks annual leave
- Ongoing professional development
- Access to Employee Assistance Program (EAP)
- Generous staff discounts
- A supportive, inclusive, and caring team culture
Ready to Lead with Heart?
If you're a motivated leader who thrives in a fast-paced, client-focused environment, we’d love to hear from you. Apply now with your cover letter and updated resume.