Senior Community Manager

Management Bentonville, Arkansas

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Description

ROLE: Senior Community Manager 

REPORTS TO:  Regional Manager or Senior Regional Manager 

THE OPPORTUNITY

The Senior Community Manager role is designed for high-performing Community Managers who excel in customer satisfaction and operational efficiency. This role provides an opportunity to take on additional responsibilities at a regional level, influencing customer experience and business success. 

In addition to existing Community Manager responsibilities: 

KEY JOB RESPONSIBILITIES  

  • Respond to and resolve regional customer service concerns efficiently, ensuring a high level of satisfaction and care. 
  • Act as a voice for customers in corporate initiatives and pilot program considerations, ensuring alignment with resident needs. 
  • Collaborate with cross-functional teams to drive regional initiatives and optimize operational processes, ensuring a consistent and high-quality resident experience.  
  • Utilize data and feedback to inform decision-making and continuously enhance customer service delivery, while maintaining a strong focus on property financial performance and stakeholder satisfaction. 
  • Take on additional responsibilities as requested by the regional team to support business objectives. 

          CANDIDATE PROFILE      

          • Minimum of three years in a Community Manager role, demonstrating excellent time management and problem-solving skills. 
          • Proven ability to demonstrate a proactive approach in identifying and implementing strategies to improve resident retention and engagement within the community.  
          • Consistent high performance on customer satisfaction metrics, including Kingsley Satisfaction Survey results, Google and Apartment Ratings scores, and property financial performance. 
          • Strong ability to foster team harmony, earn peer respect, and manage teams effectively without impacting property performance. 
          • Willingness to obtain and maintain Mentor Certification after accepting the position. 
          • Highschool diploma or equivalent required. 
          • Some college preferred. 

          BENEFITS           

          • Competitive Base Salary and performance bonus. 
          • A robust package of Health (Medical (PPO), Dental, Vision), 401k matching, paid vacation suite benefits and employer-paid Short & Long-Term Disability, among other things. 
          • Educational Assistance / Reimbursement to support your drive to learn. 
          • 8 paid hours per year of Volunteer Time Off to serve the organization(s) of your choice. 
          • Access to thousands of employee discounts with BenefitHub. 

          COMPANY OVERVIEW   

          Venterra Realty is a growing developer, owner, and operator of multifamily apartments with 90 mixed-use and multifamily communities across 22 major US cities. Over 50,000 people and more than 10,000 pets call Venterra "home"! The Venterra Team is focused on achieving excellence in serving its three major stakeholders: residents, employees, and investors. Venterra has enjoyed tremendous growth and financial success over its 24-year history. This success has been achieved through the exceptional commitment and dedication of Venterra's approximately 950 team members. Find out more about Venterra Realty and its award-winning company culture at Venterra.com.

          We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year! 

          US Awards: 

              Canada Awards: 

              Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.” 

              Venterra Realty is an equal opportunity employer. Accessibility accommodations are available on request for candidates taking part in all stages of the selection process.

              Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide visa sponsorship for this role.

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