Software Escalation Engineer Team Lead (Python)
Description
Job Title: Software Engineer Team Lead (Python / Escalations)
Location: Hybrid; once weekly in Morrisville, NC office
Summary:
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: “Is my data safe?”
At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. We’ve building the industry’s first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.
We are searching for a highly motivated Escalation Engineering Team Leader (Tier-IV) to join our growing team! The Escalation Engineering Team Leader must learn fast and adapt to quickly changing technology and lead a team that provides top-tier Engineering solutions for our product line.
You will be leading a team of highly qualified Escalation Engineers who work on researching solutions to complex product issues involving the customers’ environment, designing and implementing solutions, providing training, advising on usage, and advanced troubleshooting.
It’s required that you will also be hands-on and be able to assist the team’s work.
Work will include providing timely engineering solutions, acting as a field-engineering delegate - coordinating and pushing efforts and driving forward various engagements with our development, support, QA, and sales teams.
Position Description:
- Lead 5-7 engineers in an agile environment
- Provide expert-level technical support for our products
- Analyze, diagnose, and debug complex customer issues
- Create and implement patches, fixes, and diagnostic tools
- Take ownership of escalations and drive towards resolution
- Act as a technical focal point in cooperative relationships with other internal groups
- Demonstrate exceptional interpersonal and communication skills
- Coordinate with other engineers from various product components to deliver success
- Acquire both broad and in-depth product knowledge
- Create and improve documentation to train support engineers to resolve support cases
- Coordinate with other engineers from various product components to deliver success
Required Knowledge and Skills:
The core competencies for this position include:
- B.Sc. in Computer Science or equivalent from known university
- At least 3 years leading development teams
- Minimum of 3 years of experience in developing Enterprise-level, Python Applications.
- Working with AWS, Docker, Kubernetes and Microservices – Advantages
- Asynchronous programming and experience in developing performance-critical applications
- Experience with Machine Learning – Advantages
- Experience with multi-threaded applications
- Fluent English (written and verbal)
Additional Skills:
The following additional skills are nice to have:
- Strong leadership skills
- Being able to develop and push forward other team members
- Excellent communication and collaboration skills
- Team player, highly motivated, can-do approach
- Previous customer-facing technical positions
- Ability to work with colleagues in multiple time zones to provide top level support
- Availability during the weekend
- Great interpersonal skills
- Fast technology adaptation
- Knowledge of IT - Networking / Security / Storage
- Experience in .NET C# applications.
- Proven ability to research and implement new technologies
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.