Rehab Office Specialist

Woodstock Outpatient PT, OT, & Speech - 307090 Woodstock, Virginia Full-Time

To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses


  • Entity: Shenandoah Memorial Hospital
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The employee provides the highest quality customer support to VH customers and employees. Communicates regularly with intradepartmental and interdepartmental employees as needed to facilitate operational functions. Under minimal supervision the employee must demonstrate strong support skills for rehab services department operations; keep up to date on current technology, and be able to multi-task in a stressful and fast paced environment. The employee facilitates patient access to the delivery of rehabilitation services in a timely manner through scheduling appointments for rehabilitation patients to optimize capacity; completing the patient admission/registration process, facilitating insurance payment of rehab care by ensuring preauthorization requirements have been met from all potential payor sources, including review of medical/rehabilitation diagnoses and procedures for appropriate medical necessity criteria. The employee provides clerical/administrative assistance to the Rehabilitation Services Operations team: answering telephones, entering data, compiling and preparing various reports, filing, scanning, ordering and organizing supplies, etc. In addition, the employee maintains a working knowledge and is supportive of departmental, hospital and organizational initiatives and updates, and stays current with communication, such as emails, in a professional and timely manner

What You Will Bring:


High School Diploma or GED required
Graduation from accredited medical secretarial or business program preferred.

One (1) year office experience with keyboarding skills preferred.

Certification & Licensures
BLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP) - AHA approved required*
*New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Ability to complete data entry functions in multiple software systems required. Above average organizational skills with attention to detail work. Ability to establish and maintain effective working relationships with associates, patients and others. Strong skills in communicating - either over the phone or in person.

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification


Physical Demands
6 A Customer Service