Senior Technical Writer
Description
The Position:
Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.
We are seeking a Senior Technical Writer with a Bachelor’s Degree (any discipline)
and at least eight years of relevant experience to join our team and help us achieve our
ambitious goals for our business and the planet.
What you get to do:
- Design, develop, and maintain user documentation and API reference for enterprise-scale SaaS products with minimal supervision
- Gain product understanding by collaborating with globally distributed subject matter experts and rigorously using product features and APIs firsthand
- Research and analyze the target audience and perform extensive tests on the content
- Interact with cross-functional teams to address gaps in documentation
- Create video tutorials and feature demo
- Follow and implement industry standards, practices, and trends
What you will contribute:
- Accelerate user engagement of the Uplight product documentation
- Build a world-class help system for Uplight’s suite of products
- Participate in developing and executing the user assistance strategy
- Lead the implementation of industry-standard technical writing practices
- Practice user advocacy in daily development activities
What you bring to Uplight:
- At least 8+ years of technical writing experience in the enterprise software space
- Excellent written and verbal communication skills in English
- Strong understanding of topic-based authoring and audience analysis
- Experience in collaborating with geographically distributed teams Experience in using commercial or open source authoring and version control systems
- Experience in using a commercial or open source image editing tool
- Good understanding of agile development methodologies
- Passion for technology and empathy for users
- Willingness and ability to work with an international team, delivering technical writing for a global audience. This will require working with North American product and engineering colleagues on a daily basis, with some working hour crossover.
Bonus points:
- Understanding of the docs-as-code publishing workflow
- Understanding of DITA
- Experience in the following domains:
- Electrical power generation, transmission, and distribution
- Industrial automation
- Data science, machine learning, and artificial intelligence
- Software-as-a-service
- DevOps
- Experience in creating API and SDK documentation
- Experience in scripting and programming (any language)
- Experience in writing in-app instructions
- Program management skills
Don’t meet every single requirement? Studies have shown that women, marginalized
genders and people of color are less likely to apply to jobs unless they meet every
single qualification. At Uplight we are dedicated to building a diverse, inclusive and
authentic workplace, so if you’re excited about this role but your past experience
doesn’t align perfectly with every qualification in the job description, we encourage you
to apply anyways. You may be just the right candidate for this or other roles.
Why Join Uplight in Leading the Fight Against Climate Change?
At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:
- Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
- Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
- Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
- Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
- Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.
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