Product Owner

Product Management Remote, Remote


Description

Position Details:
Upland AU Ops Pty Ltd is thrilled to announce that we are looking for someone to join our team. We are currently seeking to find a Product Owner with experience in leadership and a sharp eye for detail. Duties and responsibilities Included the following but not limited to: 
 
  • Collaborating with Upland Panviva’s users to capture and document user stories and product requirements in order to achieve strategic business goals.
  • Identifying and assessing inefficiencies within Upland Panviva's products, evaluating optimal user experience, and recommending improvements to the system functionality and behaviour.
  • Collaborating with Development, QA, Design, and Product teams to enhance Upland Panviva's software products.
  • Facilitating discussions and workshops to gather feedback from customers and stakeholders.
  • Translating functional requirements into clear user stories and acceptance criteria for development and testing.
  • Conducting regular product backlog refinement sessions to review and prioritise user stories based on factors such as customer value, business goals and technical feasibility.
  • Analysing data from various sources, such as customer feedback, support tickets, and defect and enhancement request trends to develop BI reports to make data-driven decisions.
  • Provide Insights and recommendations to Inform product strategy and development decisions.
  • Documenting requirements clearly and comprehensively, Including functional and non-functional aspects.
  • Analysing test results, Identifying Usability Issues, and making recommendations for Improvements.
  • Developing and configuring Power BI dashboards to visualise and analyse usage data of the product features.
  • Identifying usage patterns and trends to Inform feature prioritisation and Improvements
  • Setting project goals, defining timelines, and allocating resources effectively
  • Creating user and training documentation and conducting formal training classes.
 
Requirements
  • 3+ years of product management experience, with at least 3 years in contact centre technology
  • Proven experience with Genesys Cloud platform
  • Hands-on experience with Microsoft Azure services and Copilot studio
  • Deep understanding of knowledge management systems and practices
  • Strong track record of delivering AI/ML-powered solutions in an enterprise environment
  • Experience with agile methodologies and product development lifecycle
  • Bachelor’s degree in computer science, Information Technology, or related field
Essential Technical Knowledge
  • Microsoft Azure AI services and cloud architecture
  • Microsoft 365 Copilot implementation and integration
  • Genesys Cloud CX platform
  • Knowledge management systems and taxonomies
  • Contact centre operations and metrics
  • Agile project management tools
  • Data analytics and reporting

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