Product Analyst, Payments Cashiering
Description
The Payments group within Tyler Technologies is looking to fill a Product Analyst role. The Product Analyst will be joining a multi-discipline team of experienced product experts and technical resources all focused on delivering world class Payment solutions to Tyler’s diverse customer base. The Payments team has multiple solutions that help citizens pay online, over the phone and in person. This analyst will join a team focused on delivering point of sale tools to agencies.
Responsibilities
The Product Analyst will participate in every stage of the product management lifecycle, described below, to add value to the product and to grow product development skill sets:
- Research market problems: Research competing products and organizations. Conduct onsite and virtual visits to client sites. Conduct interviews with clients and prospects.
- Prioritize problems to solve: Evaluate incoming requests, requirements, and suggestions. Maintain a backlog of planned development work. Organize releases of product features. Validate priorities and plans with stakeholders.
- Design solutions to problems: Communicate requirements such as epics and stories. Consult with designers on mockups and prototypes. Consult with engineers on technical solutions. Validate designs and requirements with stakeholders.
- Deliver solutions to the market: Guide development and testing of new features. Document features and functionality for future reference. Demonstrate and train features for stakeholders. Validate features with early adopter clients.
- Drive adoption of solutions: Measure adoption and usage in the target market. Assist in sales demonstrations, webinars, and proposals. Advocate through marketing campaigns and community messaging. Participate in Tyler conferences and events.
- Support implementation: Serve as a point of contact for implementation teams. Guide project teams through the steps needed to implement with the Cashiering solution.
Qualifications
- Experience working with local government or state entities.
- Knowledge of payment solutions.
- Knowledge of point-of-sale solutions.
- Work history in a customer-facing role, preferably in gathering requirements for software development.
- Experience in working with software development teams.
- Knowledge of the software development life cycle, especially agile methodologies.
- Knowledge of software design principles, especially user centered design.
- Well-developed analytical and problem-solving skills, attention to detail, time management skills and the ability to manage multiple work tasks effectively.
- Ability to work well in the following ways: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.
- Ability to travel to client sites, conferences, and Tyler offices, as needed.