Retention and Records Officer

Student Services Toronto, Ontario


Position at Toronto School of Management

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

The Retention & Records Officer role involves accurately analyzing and evaluating student records and supporting documents. It is an administrative role, with the ideal candidate possessing past experience working in a detail-oriented academic environment.

Why TSoM is the workplace for you:

  • Group benefits: extended health care, dental care, vision, and travel insurance
  • Long-term career growth and development opportunities
  • Policies and practices that foster employee engagement
  • Opportunity to work with a collaborative team
  • Work/Life Balance: sick leave, personal days, vacation time
  • Corporate discount for a gym membership
  • Diverse working environment
40 hours per standard work week, from 8 a.m.
to 5 p.m. Tuesday to Saturday, with a one hour unpaid lunch break each day.


  • Oversee the student progression and graduation process and update relevant departments.
  • Organize student records (paper and electronic) in a timely and efficient manner, following approved policies and procedures.
  • Maintain, organize, and regularly update all reports regarding students, including class registration roll, new grades, attendance, finances, etc.
  • Collaborate with Student Services and Academics to process applications in a timely manner.
  • Issue official student documents.
  • Ensure all student files are in accordance with Government regulations.
  • Maintain a thorough knowledge of the College's admissions policy and Government regulations.
  • Keep student information confidential and secure to protect the privacy of all students.
  • Perform other related duties as required. 

Education and Experience

  • Post-secondary education is required.
  • A minimum of 2 years of related experience working in education is required.

Knowledge and Skills

  • Strong communication skills in all forms including written and oral.
  • Exceptional computer skills – experience in Microsoft Office applications, Outlook e-mail, and database experience.
  • Excellent planning, organizational, and multi-tasking skills.
  • Attention to detail and great flexibility.
  • Must be able to work in a fast-paced environment with many deadlines.
  • Experience in an academic setting is an asset.
  • Ability to work to deadlines and achieve goals.

Toronto School of Management is an equal opportunity employer, and as such positively encourages applications from suitably qualified and eligible candidates regardless of sex, colour, sexual orientation, gender identity or expression, marital status, family status, citizenship, race, ancestry, disability, national or ethnic origin, veteran status, age, religion or belief.

TSoM is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disability Act (AODA). If you require accommodations for a disability during any stage of the recruitment process, please include this information in your cover letter. All information received in relation to accommodation will be kept confidential.