Network Operations Technician (Journeyman)
Description
Position Title: | Network Operations Technician, Journeyman | Location: | Osan Air Base, South Korea |
Status: | Full-Time | FLSA Category: | Exempt |
Tribalco is seeking qualified candidates to join a forward-deployed NOC team supporting resilient and secure IT infrastructure at U.S. Air Force bases in South Korea. As a Network Operations Technician, you’ll resolve incidents, apply security and firmware updates, and maintain configuration control of network equipment in complex OCONUS environments. You’ll play a key role in ensuring mission continuity through network monitoring, problem resolution, and system administration for new and existing infrastructure—while directly supporting network refresh projects and incident response operations in collaboration with local communications teams.
Responsibilities
- Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
- Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure the appropriate function of hardware, software, or system functional specifications.
- Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure.
- Performs system patching and IAVA patches to network routers and switches.
- Performs Cisco or equivalent and software upgrades.
- Develops and updates configuration templates for switch and router installs.
- Applies configuration templates for initial switch and router installs.
- Troubleshoots systems document failures and accessibility problems within the network to our services.
- Monitors network performance against current outages.
- Develops and leverages network TTPs and SOPs to close tickets.
- Provides training as required on network operations TTPs and SOPs.
- Supports engineering designs data calls.
- Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
- Works independently with some supervision.
- Performs Network ticket resolution.
- Uses administrative access to the network to stage new switches, router.
- Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
- Routes Service Requests to the appropriate organization required for incident resolution.
- Performs root cause analyses.
Desired Skills
- Experience supporting DoD projects, specifically network modernization projects.
- Proficient with MS Office Suite (Excel, Word, PowerPoint, Visio)
- Demonstrates excellent communication and interpersonal skills, with the ability to work effectively with their team and customers
Education and Certifications
- ITIL v3 or ITSM experience
- Cisco Network Associate (CCNA)
- DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC)
- Technical BA/BS degree with five years of experience or a high school diploma/associate degree with seven years of experience performing as a Network Operations Technician supporting large, complex networks in a Network Operations Center environment
Clearance
- Secret Eligible
Compensation
- Compensation is competitive and is commensurate with experience.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
- Tribalco is an equal opportunity employer.
About Our Company:
Tribalco is a global systems integrator, original equipment manufacturer, and software developer providing C5ISR solutions and services to military, intelligence, and civilian agency customers around the world. Our Rescue Services Division provides global casualty evacuation systems, safety services, advanced training, and specialized equipment to support military missions and industrial safety operations. Since 2004, Tribalco has developed and deployed operational capabilities leveraging innovative technologies that protect our nation’s critical infrastructure from evolving cyber threats and improve our customers’ safety, survivability, and mission effectiveness.
Tribalco is an ISO 9001:2015 certified organization and is appraised at CMMI® V3.0 Maturity Level 3 in the Services, Virtual, and Supplier Management domains. As a named NSA Commercial Solutions for Classified (CSfC) Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering, producing, and deploying NSA-compliant solutions that enable customers to securely access, exploit, and share classified data across commercial networks with U.S. and partner nations, often in extremely challenging environments.
Tribalco is headquartered in Maryland and maintains presence in Florida, New Mexico, Europe, South Korea, the Middle East, and Africa. For additional information, please visit tribalco.com.